1 reviews | Active since Jul 2015
Avis Toll fees ****.
Avis toll fees are a ****. My insurance hired a car on my behalf and on returning there was an additional amount charged for e-tolls which I disagree with. I have rented the car from 27 May 2024 - 27 June 2024. In the statement sent to me, the car accumulated those toll fees between 31 May to 02 June 2024 around late night and midnight. That time the car was parked in Soweto, and they also failed to provide the pictures of Carousel Mainline toll plaza I believe I won't pass without paying. The only time I have driven to Pretoria was the 3rd of June for my graduation day which will make sense I have gotten the statement for that day. I am taking this matter to the ombudsman because I haven't been refunded my deposit.
We apologize for the frustration and inconvenience you have experienced and are investigating this issue to ensure that you are not unfairly charged for e-tolls and to expedite your deposit refund.
We appreciate your patience and are committed to resolving this matter promptly.
Kind Regards
The Avis Team
We apologize for the frustration and inconvenience you have experienced and are investigating this issue to ensure that you are not unfairly charged for e-tolls and to expedite your deposit refund.
We appreciate your patience and are committed to resolving this matter promptly.
Kind Regards
The Avis Team
Thank you for getting in touch with us.
Please note that we have lodged a dispute regarding e-tolls. Please allow 3-5 business days for feedback to be provided.
Please be advised that a request was sent to our merchant to advise on the status of the security deposit. with regards to obtaining the amounts held by Avis and their authorisation codes.
Our bank confirmed that Avis is no longer holding funds on your card. This means that they were released back into your available balance. Please note that these funds will not reflect on your bank statement as a deposit or a refund as they were not banked by Avis. They will only increase your available balance at the time of release. Furthermore, we do not have the date of release because that is administered by your bank.
Please feel free to contact your card division to confirm the exact date of reversal.
Best regards,
The Avis Team
Thank you for getting in touch with us.
Please note that we have lodged a dispute regarding e-tolls. Please allow 3-5 business days for feedback to be provided.
Please be advised that a request was sent to our merchant to advise on the status of the security deposit. with regards to obtaining the amounts held by Avis and their authorisation codes.
Our bank confirmed that Avis is no longer holding funds on your card. This means that they were released back into your available balance. Please note that these funds will not reflect on your bank statement as a deposit or a refund as they were not banked by Avis. They will only increase your available balance at the time of release. Furthermore, we do not have the date of release because that is administered by your bank.
Please feel free to contact your card division to confirm the exact date of reversal.
Best regards,
The Avis Team