SB
Sharon B

1 reviews | Active since Jan 2022

18 May 2022, 08:41

Avis = *******

If I could give you less than a zero rating I definitely would. To my dismay I was given one of your vehicles to drive through my car manufacturer as they were waiting for parts to fix my car. On the day the vehicle was delivered to me the tank was not full then Ernest(not his fault) dared to advise that I need to return the vehicle with a full tank, so I took a photo of the fuel level knowing that this will become a problem. I contacted you Soweto branch and advised Matshepo of the situation and I was told that it is fine that I return the vehicle the way I got it and luckily this call was recorded as well. Upon the advise I received I returned the vehicle the exact way I got it. So on 10 May 2022 you have the audacity to deduct fuel charges amounting to R675 from my account. I sent the photos of the fuel level and the deposit slip to you and NOTHING happened... This morning you refund me an amount of R560. 45 which is short of the amount you stole from my account and by the way I still have not been refunded my deposit.. I have contacted your head office and received NO SERVICE at all and I can say the same for your Soweto branch. So I feel that it is only fair to call you ******* and to advise any person thinking of renting a vehicle from you to not do so and to rather use another company.

0
Replies (6)
Avis
Avis's reply18 May 2022, 12:02
Official
Hi Sharon,

We are sorry to hear about your experience.

Please provide your rental agreement number so we can look into the matter. 

Avis Team
SB
Sharon B's update18 May 2022, 15:46
Reviewer Update
***3 and by the way this post is relevant to the post I made on 10 May.
SB
Sharon B's update20 May 2022, 08:46
Reviewer Update
This is what is written on the slip I received after paying for the rental deposit using my debit card. RA***.. Do you want me to send you the photos I have as proof?
SB
Sharon B's update23 May 2022, 09:20
Reviewer Update
LOOK HERE YOU ****S. IT WAS NOT YOU STILL OWE ME R100 FOR THE FUEL. I will be approaching the small claims court
SB
Sharon B's update23 May 2022, 09:21
Reviewer Update
WHERE IS MY DEPOSIT REFUND?
SB
Sharon B's update23 May 2022, 09:22
Reviewer Update
ARE YOU GOING TO SHORTPAY THAT TOO?