QK
Queen K
1 reviews | Active since Feb 2026
22 Feb 2026, 10:37
Avis the worst car rental ever!!!!
Avis is the worst car rental ever. I booked a car from 21 January 2026 and returned it on Monday 26 January 2026 after I extended on Firday 23rd January 2026. Since then I have been waiting for my refund. I called them on 11 February 2026 to ask that I have been waiting for my refund and I was told it was never processed coz they do not have proof that I made payments. Then they called the Bloemfontein branch and they confirmed that I paid all my dues. I have been waiting since then until to date 21 February 2026. I have not received my refund.
This is not the first time this happens. I do not learn. But I took their car after flying in to BFN Airport as I desperately needed to get home for a bereavement.
The same thing happened in after I returned their car in October 2025. My refund was only paid by 31 December 2025.
I regret ever using Avis South Africa.
I called the branch in Bloemfontein and before I could say anything I was put on hold until my airtime depleted.
I want my money Avis. Even when desperate do not use Avis. So many people are complaining of their service.
Helpful (0)
Replies (6)0
Replies (6)
Avis's replyOfficial
22 Feb 2026, 22:26Hi Queen K, We sincerely apologise for the frustration and delay you’ve experienced regarding your refund.
This is certainly not the level of service we aim to provide, and we understand how concerning this must be,especially given your previous experience.
Kindly share your rental agreement number so we can urgently escalate this with the Bloemfontein branch and provide you with a clear update.
We appreciate you bringing this to our attention and would like the opportunity to resolve this matter as soon as possible.
This is certainly not the level of service we aim to provide, and we understand how concerning this must be,especially given your previous experience.
Kindly share your rental agreement number so we can urgently escalate this with the Bloemfontein branch and provide you with a clear update.
We appreciate you bringing this to our attention and would like the opportunity to resolve this matter as soon as possible.
Avis's reply22 Feb 2026, 22:26
Official
Hi Queen K, We sincerely apologise for the frustration and delay you’ve experienced regarding your refund.
This is certainly not the level of service we aim to provide, and we understand how concerning this must be,especially given your previous experience.
Kindly share your rental agreement number so we can urgently escalate this with the Bloemfontein branch and provide you with a clear update.
We appreciate you bringing this to our attention and would like the opportunity to resolve this matter as soon as possible.
This is certainly not the level of service we aim to provide, and we understand how concerning this must be,especially given your previous experience.
Kindly share your rental agreement number so we can urgently escalate this with the Bloemfontein branch and provide you with a clear update.
We appreciate you bringing this to our attention and would like the opportunity to resolve this matter as soon as possible.
QK
Queen K's updateReviewer Update
22 Feb 2026, 23:26Unfortunately I will not be believing that that statement that its not how your level of service is because this is not the first time I am dealing with Avis. You are the worst and it seems like our complains and bad reviews about your company fall on dead ears. This is not a Bloemfontein or branch problem but AVIS the company problem. You run away from paying our deposits period.
By the time the refund is paid one has sweat blood. You are so unprofessional it hurts. Your standard has dropped. Never again. Next you will be telling me of 10 working days blah blah blah 30days later. Dissapointing
I privately sent my booking agreement
By the time the refund is paid one has sweat blood. You are so unprofessional it hurts. Your standard has dropped. Never again. Next you will be telling me of 10 working days blah blah blah 30days later. Dissapointing
I privately sent my booking agreement
QK
Queen K's update22 Feb 2026, 23:26
Reviewer Update
Unfortunately I will not be believing that that statement that its not how your level of service is because this is not the first time I am dealing with Avis. You are the worst and it seems like our complains and bad reviews about your company fall on dead ears. This is not a Bloemfontein or branch problem but AVIS the company problem. You run away from paying our deposits period.
By the time the refund is paid one has sweat blood. You are so unprofessional it hurts. Your standard has dropped. Never again. Next you will be telling me of 10 working days blah blah blah 30days later. Dissapointing
I privately sent my booking agreement
By the time the refund is paid one has sweat blood. You are so unprofessional it hurts. Your standard has dropped. Never again. Next you will be telling me of 10 working days blah blah blah 30days later. Dissapointing
I privately sent my booking agreement
QK
Queen K's updateReviewer Update
27 Feb 2026, 11:46Mxm
QK
Queen K's update27 Feb 2026, 11:46
Reviewer Update
Mxm
Avis's replyOfficial
27 Feb 2026, 16:19Good day,
We apologise for the inconvenience caused. As previously advised, the refund batch was resubmitted and the funds should reflect within 7–10 working days, subject to your bank’s processing times.
Should the funds not reflect after this period, we will escalate the matter to the relevant branch for further investigation and assistance.
We apologise for the inconvenience caused. As previously advised, the refund batch was resubmitted and the funds should reflect within 7–10 working days, subject to your bank’s processing times.
Should the funds not reflect after this period, we will escalate the matter to the relevant branch for further investigation and assistance.
Avis's reply27 Feb 2026, 16:19
Official
Good day,
We apologise for the inconvenience caused. As previously advised, the refund batch was resubmitted and the funds should reflect within 7–10 working days, subject to your bank’s processing times.
Should the funds not reflect after this period, we will escalate the matter to the relevant branch for further investigation and assistance.
We apologise for the inconvenience caused. As previously advised, the refund batch was resubmitted and the funds should reflect within 7–10 working days, subject to your bank’s processing times.
Should the funds not reflect after this period, we will escalate the matter to the relevant branch for further investigation and assistance.
QK
Queen K's updateReviewer Update
01 Mar 2026, 23:30You are a bunch of ****s...
I have not received my refund despite coming to this platform and lying to South Africans saying it was processed on 11February. It's 01 March 2026 still nothing.
Mxm...
We cannot be all complaining of refunds.
I maintain, you are the worst company ever... Ombudsman is my next stop on 02 March 2026.
This is our monies that you are refusing to pay back!!!
And dont bother with "We apologies, this is not how we service our customers" lies...
An apology without changed behavior is just manipulation.
I have not received my refund despite coming to this platform and lying to South Africans saying it was processed on 11February. It's 01 March 2026 still nothing.
Mxm...
We cannot be all complaining of refunds.
I maintain, you are the worst company ever... Ombudsman is my next stop on 02 March 2026.
This is our monies that you are refusing to pay back!!!
And dont bother with "We apologies, this is not how we service our customers" lies...
An apology without changed behavior is just manipulation.
QK
Queen K's update01 Mar 2026, 23:30
Reviewer Update
You are a bunch of ****s...
I have not received my refund despite coming to this platform and lying to South Africans saying it was processed on 11February. It's 01 March 2026 still nothing.
Mxm...
We cannot be all complaining of refunds.
I maintain, you are the worst company ever... Ombudsman is my next stop on 02 March 2026.
This is our monies that you are refusing to pay back!!!
And dont bother with "We apologies, this is not how we service our customers" lies...
An apology without changed behavior is just manipulation.
I have not received my refund despite coming to this platform and lying to South Africans saying it was processed on 11February. It's 01 March 2026 still nothing.
Mxm...
We cannot be all complaining of refunds.
I maintain, you are the worst company ever... Ombudsman is my next stop on 02 March 2026.
This is our monies that you are refusing to pay back!!!
And dont bother with "We apologies, this is not how we service our customers" lies...
An apology without changed behavior is just manipulation.
QK
Queen K's updateReviewer Update
01 Mar 2026, 23:33They are a bunch or ****s (****s)... Don't cover it up Hellopeter...The world needs to know that Avis is a bad company
QK
Queen K's update01 Mar 2026, 23:33
Reviewer Update
They are a bunch or ****s (****s)... Don't cover it up Hellopeter...The world needs to know that Avis is a bad company