AVIS THE WORSE CAR RENTAL EVER

I logged a dispute of scratch claimed to have occurred during my rental. However, there were no images (electronic or in a paper) that were shown to me during pick up of any inspection (damage) to the car, thus there is no way I will know if this damage occurred during my rental period. Secondly, there was no proper inspection that was done that showed any damages that was in the car before. Thirdly, the car was late during pick up, as I booked the car for 10am, which was only available by 10:45am (upgraded). There is no proof that the damage did not occur when they were bringing the car by 10:45. At car pick up, the agent just deducted money from my account without even explaining to me about the deposit (or even how much being deducted) especially since the car was even upgraded, I had to come back and ask when I noticed that the deposit is higher than what I was told initially when I called in September.

To top it up, Avis went to deduct R3000 plus on my account for things I have already paid for while they still have my deposit. I wrote numerous emails since the 2 November until today, my case hasn't been solved. How can I be liable for something I did not do. This is very unprofessional! Someone needs to call me urgently!!!