DD
Drvmv D
1 reviews | Active since Oct 2020
07 Feb 2023, 22:35
Avis tge charlatans! Stay as far away from them with your money as you can!
Avis service has really gone to the pits!! My credit score is being terribly affected because if their poor service. My deposit is not neing released from hold for what reason? No reason at all!!! Returned vehicle on 11 January tet there's still a freeze on my account, today is the 7th of Feb. To top it all off I got multiple different quotes either such huge discrepancies on the rates, I then accepted 1 quote eventually only for the branch to refuse to honour the quote when I got there! I was told I would get a refund as I insisted then listen to my call after some other clown had explicitly told me they cannot assist with this call record 😒 Here I am close to a month later, sitting with no refund and no release on mu deposit! If you are banking on using avis cos they are one of the big names in the industry and you think they are trustworthy, please rather take your money elsewhere. They're unrealisble, ***** and ******! From the reviews o have been seeing here they are probably in financial deficit too. I fail to understand why refunds are such an issue. Are you using our funds for your daily operations avis???!!
Helpful (0)
Replies (6)0
Replies (6)
Avis's replyOfficial
08 Feb 2023, 08:18Dear Dozwa, thank you for writing to us. A request was sent through to your bank to confirm and release amounts that maybe still on hold. We received feedback from your bank, confirming that there is nothing pending, which means the hold was automatically released. Due to the date not being supp**** to us as this is your personal account, we suggest you contact your bank directly for assistance in reconciling your account.
With regards to the rate query, we see that our Customer Service team has processed a refund to your card, the amount of ZAR948.79 was credited on the 06FEB and may take 3 business days to successfully reflect in your account.
We do apologize for the inconvenience caused to you by this.
Thank you.
The Avis Team
With regards to the rate query, we see that our Customer Service team has processed a refund to your card, the amount of ZAR948.79 was credited on the 06FEB and may take 3 business days to successfully reflect in your account.
We do apologize for the inconvenience caused to you by this.
Thank you.
The Avis Team
Avis's reply08 Feb 2023, 08:18
Official
Dear Dozwa, thank you for writing to us. A request was sent through to your bank to confirm and release amounts that maybe still on hold. We received feedback from your bank, confirming that there is nothing pending, which means the hold was automatically released. Due to the date not being supp**** to us as this is your personal account, we suggest you contact your bank directly for assistance in reconciling your account.
With regards to the rate query, we see that our Customer Service team has processed a refund to your card, the amount of ZAR948.79 was credited on the 06FEB and may take 3 business days to successfully reflect in your account.
We do apologize for the inconvenience caused to you by this.
Thank you.
The Avis Team
With regards to the rate query, we see that our Customer Service team has processed a refund to your card, the amount of ZAR948.79 was credited on the 06FEB and may take 3 business days to successfully reflect in your account.
We do apologize for the inconvenience caused to you by this.
Thank you.
The Avis Team
DD
Drvmv D's updateReviewer Update
08 Feb 2023, 22:59So now you are basically calling me a **** and am claiming that the pre auth Why would I waste my time coming on to a public platform to spew lies and " slander " your brand?
Kindly explain why I received this from one of your team members at 12.45pm today please :
Good day
Thank you for contacting Avis-Budget and apologies for the delay in response.
***
Apologies for not getting back to you as requested. I have been trying to call you and I am unable to reach you.
Our merchant bank did a thorough investigation on your pre-authorization amount and they have confirmed that there's still a pending amount of 12,937.53-138389.
We humbly apologize for this inconvenience, as you mentioned that the amount is still on pending on your account. An escalation has been sent for the amount to be released, it will be made available in your account in the next 24- 48 hours.
With regard to your credit, kindly note we have processed it and an amount of R 948.79 will be credited to your account. The funds should reflect back into your account within the next 7-10 business days.
Please find attached the credit note confirming the amount processed.
We do apologize for the inconvenience caused in this regard and hope an incident of this nature will not happen again
Should you require any further assistance, please do contact us.
Kind regards,

|

| | Minah NgoepeCustomer Care Call centre agent | Telephone+***1
Kindly explain why I received this from one of your team members at 12.45pm today please :
Good day
Thank you for contacting Avis-Budget and apologies for the delay in response.
***
Apologies for not getting back to you as requested. I have been trying to call you and I am unable to reach you.
Our merchant bank did a thorough investigation on your pre-authorization amount and they have confirmed that there's still a pending amount of 12,937.53-138389.
We humbly apologize for this inconvenience, as you mentioned that the amount is still on pending on your account. An escalation has been sent for the amount to be released, it will be made available in your account in the next 24- 48 hours.
With regard to your credit, kindly note we have processed it and an amount of R 948.79 will be credited to your account. The funds should reflect back into your account within the next 7-10 business days.
Please find attached the credit note confirming the amount processed.
We do apologize for the inconvenience caused in this regard and hope an incident of this nature will not happen again
Should you require any further assistance, please do contact us.
Kind regards,

|

| | Minah NgoepeCustomer Care Call centre agent | Telephone+***1
DD
Drvmv D's update08 Feb 2023, 22:59
Reviewer Update
So now you are basically calling me a **** and am claiming that the pre auth Why would I waste my time coming on to a public platform to spew lies and " slander " your brand?
Kindly explain why I received this from one of your team members at 12.45pm today please :
Good day
Thank you for contacting Avis-Budget and apologies for the delay in response.
***
Apologies for not getting back to you as requested. I have been trying to call you and I am unable to reach you.
Our merchant bank did a thorough investigation on your pre-authorization amount and they have confirmed that there's still a pending amount of 12,937.53-138389.
We humbly apologize for this inconvenience, as you mentioned that the amount is still on pending on your account. An escalation has been sent for the amount to be released, it will be made available in your account in the next 24- 48 hours.
With regard to your credit, kindly note we have processed it and an amount of R 948.79 will be credited to your account. The funds should reflect back into your account within the next 7-10 business days.
Please find attached the credit note confirming the amount processed.
We do apologize for the inconvenience caused in this regard and hope an incident of this nature will not happen again
Should you require any further assistance, please do contact us.
Kind regards,

|

| | Minah NgoepeCustomer Care Call centre agent | Telephone+***1
Kindly explain why I received this from one of your team members at 12.45pm today please :
Good day
Thank you for contacting Avis-Budget and apologies for the delay in response.
***
Apologies for not getting back to you as requested. I have been trying to call you and I am unable to reach you.
Our merchant bank did a thorough investigation on your pre-authorization amount and they have confirmed that there's still a pending amount of 12,937.53-138389.
We humbly apologize for this inconvenience, as you mentioned that the amount is still on pending on your account. An escalation has been sent for the amount to be released, it will be made available in your account in the next 24- 48 hours.
With regard to your credit, kindly note we have processed it and an amount of R 948.79 will be credited to your account. The funds should reflect back into your account within the next 7-10 business days.
Please find attached the credit note confirming the amount processed.
We do apologize for the inconvenience caused in this regard and hope an incident of this nature will not happen again
Should you require any further assistance, please do contact us.
Kind regards,

|

| | Minah NgoepeCustomer Care Call centre agent | Telephone+***1
DD
Drvmv D's updateReviewer Update
08 Feb 2023, 23:05So now you are basically calling me a ****? And I am claiming a pre auth that was released and is back with me ...??if thats the case I need you to explain to me the above copied email from one of your colleagues please
DD
Drvmv D's update08 Feb 2023, 23:05
Reviewer Update
So now you are basically calling me a ****? And I am claiming a pre auth that was released and is back with me ...??if thats the case I need you to explain to me the above copied email from one of your colleagues please
Avis's replyOfficial
09 Feb 2023, 08:55Hi
We apologise, we were initially informed that the amount is not pending, but we escalated the matter further to the bank. And they came back to us with feedback that an amount was on hold.
We instructed the bank to release the hold so it is available to you.
Avis Team
We apologise, we were initially informed that the amount is not pending, but we escalated the matter further to the bank. And they came back to us with feedback that an amount was on hold.
We instructed the bank to release the hold so it is available to you.
Avis Team
Avis's reply09 Feb 2023, 08:55
Official
Hi
We apologise, we were initially informed that the amount is not pending, but we escalated the matter further to the bank. And they came back to us with feedback that an amount was on hold.
We instructed the bank to release the hold so it is available to you.
Avis Team
We apologise, we were initially informed that the amount is not pending, but we escalated the matter further to the bank. And they came back to us with feedback that an amount was on hold.
We instructed the bank to release the hold so it is available to you.
Avis Team
DD
Drvmv D's updateReviewer Update
11 Feb 2023, 13:40It took you over a day to retract your statement, meaning if I had not attached the above email
you Would have continued being dismissive and still be flaking me off without fully investigating my issue! Continous requests to speak to the key account manager were never responded to it's unfortunate you are one of the major player in the industry, it leaves you taking your clients for granted. Please change your service levels and standards.
you Would have continued being dismissive and still be flaking me off without fully investigating my issue! Continous requests to speak to the key account manager were never responded to it's unfortunate you are one of the major player in the industry, it leaves you taking your clients for granted. Please change your service levels and standards.
DD
Drvmv D's update11 Feb 2023, 13:40
Reviewer Update
It took you over a day to retract your statement, meaning if I had not attached the above email
you Would have continued being dismissive and still be flaking me off without fully investigating my issue! Continous requests to speak to the key account manager were never responded to it's unfortunate you are one of the major player in the industry, it leaves you taking your clients for granted. Please change your service levels and standards.
you Would have continued being dismissive and still be flaking me off without fully investigating my issue! Continous requests to speak to the key account manager were never responded to it's unfortunate you are one of the major player in the industry, it leaves you taking your clients for granted. Please change your service levels and standards.
Avis's replyOfficial
13 Feb 2023, 08:25Hi Dozwa,
We appreciate you taking the time to share your feedback with us.
We apologise for the inconvenience caused and your feedback has been noted.
Avis Team
We appreciate you taking the time to share your feedback with us.
We apologise for the inconvenience caused and your feedback has been noted.
Avis Team
Avis's reply13 Feb 2023, 08:25
Official
Hi Dozwa,
We appreciate you taking the time to share your feedback with us.
We apologise for the inconvenience caused and your feedback has been noted.
Avis Team
We appreciate you taking the time to share your feedback with us.
We apologise for the inconvenience caused and your feedback has been noted.
Avis Team