1 reviews | Active since Mar 2014
AVIS - Terrible Service
Terrible service!
I parked my rental in a driveway and the neighbor reversed into the AVIS vehicle. (I was not even there at the time) The neighbour subsequently admitted guilt to me and provided me with all his relevant details together with his insurance company's details.
I then opened a case at the police as instructed by AVIS and completed a full report containing all the details.
I was liable and paid for all the damages (Eventhough it was not my fault and the other party fully accepted all accountability on record) They said they will pass it on to the insurance department and get back to me with a possible refund that will be paid by the other party's insurance. this happened in September and to this day there is no available feedback to even inform me about where my claim is!!!?
Pathetic service, they do not care about their customers at all. I will never make use of them again.
Thank you for your feedback,
Please note that with our third-party claims, the refund is only processed once the other insurance has made payment towards the damage charge until such time the charge is billed to the renter, we have sent your details to our claims department to check on how far the process is on our side.
We will revert with feedback.
Avis Team
Thank you for your feedback,
Please note that with our third-party claims, the refund is only processed once the other insurance has made payment towards the damage charge until such time the charge is billed to the renter, we have sent your details to our claims department to check on how far the process is on our side.
We will revert with feedback.
Avis Team