AVIS STUFF INCOMPETENCE COSTS CLIENTS

Avis is ********* in their business practices. I booked a car and I was to collect it at OR Tambo International Airport. I arrived at the airport on Friday 10/05/2019 on time and I was assisted by Thabo. Upon discovering that my card was cancelled, I went to the bank and they gave me a temporary card that Avis could not use. I was told that I cannot get the car and I said ok. I left. On Sunday, I had a notification that R402 had been deducted from my account as a non cancellation for for “no show”. How? When I was there at the branch and they turned me away? Thabo did not mention that he would not cancel the booking, there is another lady with a bob weave seated on Thabo’s right hand side whom I also spoke with, and she also never said anything to with the fact that while I’m at the branch, declined by the branch, I must still log into the website and cancel the booking. I called the call centre on Tuesday the 14/05/2018 to dispute the Non Cancellation Fee and I spoke with Nonhlanhla and she confirmed that she logged a dispute to the branch and she’d get back to me after 5 working days. To my surprise another R394 is deducted on my account by Avis!!! I called the call centre again and I spoked with a guy at reservations who told me that there is a pending booking in my name, and I asked how when you declined me? I asked him to cancel it and he said he couldn’t because I had already been changed the non cancellation fee and if he cancels it it would be another fee. I was transferred back to customer service and again I spoke to Nonhlanhla and to my surprise she told me there was no dispute logged to the branch. It only hit me later that no man, this is the same person I spoke with on Tuesday, clearly she did not log it. She promised to log it and told me it would take 5 working days from today. This is a nightmare. It may not be much money to Avis but it’s my R800 and it’s a lot to me. The incompetence of their staff is appalling. What happened to ethical business conduct or just good customer service? Avis/Budget you have really disappointed me and I don’t see myself ever using you or even recommending you to the people I know. This is not right.