AVIS STOLE MY MONEY,

i rented a vehicle from Avis in the month of December, Before i left the Avis parking lot, they noted damage on the door. there was an inspection done prior to me taking the car. When i returned the car, they said i damaged the vehicle, i showed them the inspection for confirming i never damaged the vehicle. When I got back to JHB, I received an sms saying I’m liable for damages to the vehicle I rented, I called the call centre straight away, spoke to a lady and she said I will get an email from them. I heard nothing. Few days later they just helped themselves to my account without any communication. So I called them, I asked for a manager and got transferred from pillar to post. .

The lady who was handling my query was in training. They don’t believe me. I said I have the inspection for showing the car was damaged. They said they will investigate and get back to me.

Today I received an SMS ‘FEEDBACK FROM BRANCH,DAMAGE CHARGES REMAIN THEREFORE YOU ARE LIABLE FOR PAYMENT’

I have not received anything from Avis ask I requested them to send me the copy of the inspection form,that was done by them prior to taking the car out the parking lot. I never damaged their vehicle, I have a form stating there was damage.

What does one do now ……

I will never recommend using AVIS RENTAL CAR. There are many car Rental places who don’t try Rip their clients off