1 reviews | Active since Feb 2010
AVIS ****STERS ALL WORKING TOGETHER
Good day This was my review in June 2024 about Avis: "AVIS - ABSOLUTE *****STERS! Good day As for all the other thousands of people complaining about Avis - ZENITH CAR HIRE (AVIS) RENTAL AGREEMENT: **********04 Avis now still owes me R2000 on RENTAL AGREEMENT **********04. They did not respond to any of my queries re: video footage of the day that I collected the vehicle. NO inspection was done on any of the door handles when I returned this vehicle, but I get charged for a “lose” door handle!!!!!! They could have come up with anything lousy!!! Still……no Pre-inspection REPORT and no POST-INSPECTION REPORT was given to me?? Instead, a few lousy pictures where you can hardly see anything. I am now being harassed by their Accounts Dept - threatening me for a Legal handover etc.......(***********) I am going to sue them for malpractice, no communication and harassment!!! Can you just imagine how many tourists are being targeted for the same old story.....not paying deposits back to clients and adding "damages" after the vehicle is being returned!!!! This is a joke!!"
Guess what? After being promised on Hellopeter that this matter is being investigated and somebody will get in contact with me? Zero response whatsoever......instead, I am constantly being harassed like today: "Promo: Settle your account before 15 Sept 2024 to receive a whopping 30% discount. Contact on *** ***" Please can somebody direct me towards the Relevant Ombudsman? I am also going to sue them for emotional harrassment!!!! I am just one of 1000"s being ****med by Avis!!!
Thank you for reaching out to us.
We have reviewed the situation with our branch manager and our records, and it appears that the damage to the vehicle was not present before you collected it but was noted after its return. The branch manager has already communicated with you about this matter and provided the relevant documentation.
The total cost for the damage is R4,199.99. The R2,000 holding deposit you paid was app**** toward this damage charge. The remaining balance of R2,199.99 has been forwarded to our Debtors department, which may explain why they are trying to contact you regarding this outstanding amount.
Best regards,
Avis Team
Best regards,
Thank you for reaching out to us.
We have reviewed the situation with our branch manager and our records, and it appears that the damage to the vehicle was not present before you collected it but was noted after its return. The branch manager has already communicated with you about this matter and provided the relevant documentation.
The total cost for the damage is R4,199.99. The R2,000 holding deposit you paid was app**** toward this damage charge. The remaining balance of R2,199.99 has been forwarded to our Debtors department, which may explain why they are trying to contact you regarding this outstanding amount.
Best regards,
Avis Team
Best regards,
