NC
NICOLAS C
1 reviews | Active since Nov 2012
08 Sept 2022, 12:00
AVIS SOUTH AFRICA SHOCKING SERVICE
Atrocious customer service. 3 weeks on and still waiting for a refund. No one bothers to reply to messages and/or emails. I wanted to upgrade a reservation for Cape Town but the online payment portal for upgrades was not working,. They told me to book a new reservation and within a couple of days my previous reservation would be credited. I am still waiting. No one bothers to reply, weak feeble reasoning each time. And this is how they treat their " Preferred customers", I can only imaging how they teat everyone else. Very quick to take your money , useless at refunding what is actually yours. Definitely wont be using them again
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Replies (4)NC
NICOLAS C's updateReviewer Update
08 Sept 2022, 15:06Hi. I cancelled this on the 10th August and I was told 7-10 days. This is basically another Month and still another 7-10 days. Do you not see anything wrong with that. This is truly atrocious service. So quick to take money but refunding (when your system was not working) takes this long. WOW !!!!
NC
NICOLAS C's update08 Sept 2022, 15:06
Reviewer Update
Hi. I cancelled this on the 10th August and I was told 7-10 days. This is basically another Month and still another 7-10 days. Do you not see anything wrong with that. This is truly atrocious service. So quick to take money but refunding (when your system was not working) takes this long. WOW !!!!
Avis's replyOfficial
09 Sept 2022, 08:56Hi Nicolas,
We apologise for the inconvenience caused.
Our prepayment team is based in the UK and we had to escalate the matter as we did not receive feedback from them.
Avis Team
We apologise for the inconvenience caused.
Our prepayment team is based in the UK and we had to escalate the matter as we did not receive feedback from them.
Avis Team
Avis's reply09 Sept 2022, 08:56
Official
Hi Nicolas,
We apologise for the inconvenience caused.
Our prepayment team is based in the UK and we had to escalate the matter as we did not receive feedback from them.
Avis Team
We apologise for the inconvenience caused.
Our prepayment team is based in the UK and we had to escalate the matter as we did not receive feedback from them.
Avis Team
NC
NICOLAS C's updateReviewer Update
11 Sept 2022, 17:15This is becoming shameful almost ********. Still nothing. No word on the refund. Will definitely use other rental companies from now on both in private and business trips. Why no one can tell me when my refund will be in my account is puzzling. This is how Avis treats their " Preferred customers". My Goodness what lies.....
NC
NICOLAS C's update11 Sept 2022, 17:15
Reviewer Update
This is becoming shameful almost ********. Still nothing. No word on the refund. Will definitely use other rental companies from now on both in private and business trips. Why no one can tell me when my refund will be in my account is puzzling. This is how Avis treats their " Preferred customers". My Goodness what lies.....
Avis's replyOfficial
26 Sept 2022, 11:04Hi Nicolas,
The feedback we received from our Prepayment team: due to technical issues, we do not have access to the ARN system for a while now. Therefore we cannot provide any proof of payment, unfortunately. As the refund has already been done and it shows in our system we cannot process the refund again.
Avis Team
The feedback we received from our Prepayment team: due to technical issues, we do not have access to the ARN system for a while now. Therefore we cannot provide any proof of payment, unfortunately. As the refund has already been done and it shows in our system we cannot process the refund again.
Avis Team
Avis's reply26 Sept 2022, 11:04
Official
Hi Nicolas,
The feedback we received from our Prepayment team: due to technical issues, we do not have access to the ARN system for a while now. Therefore we cannot provide any proof of payment, unfortunately. As the refund has already been done and it shows in our system we cannot process the refund again.
Avis Team
The feedback we received from our Prepayment team: due to technical issues, we do not have access to the ARN system for a while now. Therefore we cannot provide any proof of payment, unfortunately. As the refund has already been done and it shows in our system we cannot process the refund again.
Avis Team