MC
Maruis C
1 reviews | Active since Oct 2024
14 Oct 2024, 14:45
Avis South Africa
I am writing to seek assistance with an enquiry. I attempted to contact Avis South Africa client care multiple times, but my airtime ran out after the third attempt. Consequently, I visited your branch in Rustenburg. Although they tried to assist me, we could not get through to client care after a long wait, and I had to leave as other clients were waiting and I needed to return to work.
Not being able to reach client care is very frustrating and costly.
I want to enquire about the deposit for the car rented on 19 September and returned on 27 September. The rental agreement number is ***.
I hope you can assist me with this enquiry
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Avis's replyOfficial
14 Oct 2024, 17:01Dear Maruis,
Thank you for reaching out to us, and we apologize for the inconvenience and frustration you've experienced in trying to contact our team.
We appreciate your patience during this process. Regarding your enquiry about the deposit, we will prioritize this issue and get back to you as soon as possible with an update.
Kind Regards
The Avis Team
Thank you for reaching out to us, and we apologize for the inconvenience and frustration you've experienced in trying to contact our team.
We appreciate your patience during this process. Regarding your enquiry about the deposit, we will prioritize this issue and get back to you as soon as possible with an update.
Kind Regards
The Avis Team
Avis's reply14 Oct 2024, 17:01
Official
Dear Maruis,
Thank you for reaching out to us, and we apologize for the inconvenience and frustration you've experienced in trying to contact our team.
We appreciate your patience during this process. Regarding your enquiry about the deposit, we will prioritize this issue and get back to you as soon as possible with an update.
Kind Regards
The Avis Team
Thank you for reaching out to us, and we apologize for the inconvenience and frustration you've experienced in trying to contact our team.
We appreciate your patience during this process. Regarding your enquiry about the deposit, we will prioritize this issue and get back to you as soon as possible with an update.
Kind Regards
The Avis Team