Avis Smoking policy leaves non smokers choking.

<p>When collecting my rental car from Avis Rosebank, I requested that the car be a non smokers car as I have allergies to cigarette smoke.</p> <p>Shannon assured me the car was never smoked in however a few minutes behind the steering wheel I could clearly smell cigarette smoke.</p> <p>I returned the car and was given a "fresh smelling" car, however once parked in the sun for the first time it became clear this too was a smokers car.</p> <p>When I advised Avis of these they advised me that I am clearly more sensitive than normal clients and that the car was satisfactorily cleaned and that all smoking cars are sent for a valet.</p> <p>The reality is however that the cigarette ash is still lying on the carpets and seats of the car clearly visible so the car was not even cleaned never mind sent for a valet.</p> <p>I have had no positive feedback from Avis or even an attempt to resolve the issue.</p> <p>Calls to their customer service department go unanswered and I still await feedback from their customer care email other than auto response even though photos of the ash have been sent.</p> <p>Avis is clearly cutting costs by not cleaning their cars properly and non smokers are just expected to “suck it up”.</p> <p> </p> <p>All details of rental dates, cars etc available.</p>