AVIS - SHOCKING CUSTOMER SERVICE (DISTASTEFUL!!!!!)

I recently hired a vehicle through Avis/Budget Cape Town international Airport. I returned the vehicle 1 and half days later after driving from Cape Town international airport to a wedding in Noordhoek (****** Valley) and then back to CT Int Airport. I returned the vehicle before 5am as i had a 6am flight. It took them over 2 and half weeks to return my holding after they explicitly told me to go into the branch and hand in keys/km's as this would speed up the process, oh and a number of calls later to try and resolve. It was merely impossible to get hold of the branch, and after many 20 min plus calls I was told that the branch hasn't closed the account off. Eventually after speaking to the branch the account was closed and my holding returned. To my surprise I get debited forcefully 2 days later for an amount of over R1000 to which I immediately call the Avis helpdesk (can't get through to the CT branch - ever), to which they proceed to tell me that I have travelled more than 418 km on a date and time not nearly in accordance to the actual affairs. Long story short, I have to prove to them that the vehicle was returned by 5am and that I was well within my km's, I insist to speak to the branch manager Noelle who they transfer me through to via the helpdesk, who promises to resolve the query and come back to me within a day! Well I would still be waiting had I not called back, but I rely on them to conclude the query and resolve ASAP, to only receive an email some 5 days later from another person within the branch confirming they are at fault and that they will rectify the issue. Today was the cherry on the top for me when it is now another 6 days later and still no rectification for the error in debit, I again call helpdesk to speak to them about the query to which they confirm there is no resolution on file, so i insist on being transferred to Noelle who was supposed to have fixed the query some time back. Noelle assures me she will discuss it internal, resolve and come back to me with confirmation within the hour, apologies for not handling the issue as she had promised originally. Well some 2 and half hours later STILL NO CALL back as promised, I then call the helpdesk again and ask to go through to Noelle, I get an excuse again for not calling me back as promised, so I asked to speak to the manager of the branch Mr. Reagan. Regan thankfully does do as he promises and calls me back but only to tell me that the issue has been resolved and I will ONLY receive my credit (that should never have been debited) some 7 to 10 days later! Well AVIS, this is nothing less than SHOCKING, I may not be your biggest fish but a fish nonetheless and the service received for me and or anyone else (irrespective of value) should be the same, you have not displayed any sense of customer care or respect and quite frankly it leaves a VERY BAD taste in my mouth. You have unfortunately driven me to vent and take my frustrations out on Hello Peter, which is something that should have never happened, or should have had to happen! Perhaps you should consider sending your staff on Customer Care courses and ensuring you practice some ethos within the organisation so that a customer feels like a customer and not just a money bus!

Thanks for nothing..