GR
Guy R
1 reviews | Active since Dec 2019
04 Feb 2023, 09:28
Avis settle immediately to avoid blacklisting notice
Hired a car online with Avis and paid upfront. Returned the car and two days later got an invoice for outstanding amount - accepted given that I had not filled the car. At 11:30 the next day got an SMS - certain costs not covered, please settle. Acceptable. HOWEVER, AT 12:11 GOT ANOTHER SMS - LEGAL ACTION NOTICE - SETTLE IMMEDIATELY TO AVOID BLACKLISTING. Intimidating, offensive and very unnecessary. Will never use Avis for car hire again - urge all of you to do the same. No customer centricity or consideration for the customer. This made me angry, frustrated and feeling demeaned....
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Replies (2)
Avis's replyOfficial
06 Feb 2023, 08:51Hi Guy,
We are sorry to hear about your experience with us.
Please be advised that your rental is under our Direct billing department because we could not debit your account for the fuel amount. We have requested our Direct billing team to get in touch regarding making payment to clear the rental.
Avis Team
We are sorry to hear about your experience with us.
Please be advised that your rental is under our Direct billing department because we could not debit your account for the fuel amount. We have requested our Direct billing team to get in touch regarding making payment to clear the rental.
Avis Team
Best regards,
Avis's reply06 Feb 2023, 08:51
Official
Hi Guy,
We are sorry to hear about your experience with us.
Please be advised that your rental is under our Direct billing department because we could not debit your account for the fuel amount. We have requested our Direct billing team to get in touch regarding making payment to clear the rental.
Avis Team
We are sorry to hear about your experience with us.
Please be advised that your rental is under our Direct billing department because we could not debit your account for the fuel amount. We have requested our Direct billing team to get in touch regarding making payment to clear the rental.
Avis Team
Best regards,
GR
Guy R's updateReviewer Update
06 Feb 2023, 10:17Read the post .... its not about the payment ... its about the process followed to DEMAND PAYMENT.... THIS JUST GOES TO SHOW THE COMPLETE LACK OF CUSTOMER FOCUS, CUSTOMER UNDERSTANDING AND BIG-BUSINESS MENTALITY.
GR
Guy R's update06 Feb 2023, 10:17
Reviewer Update
Read the post .... its not about the payment ... its about the process followed to DEMAND PAYMENT.... THIS JUST GOES TO SHOW THE COMPLETE LACK OF CUSTOMER FOCUS, CUSTOMER UNDERSTANDING AND BIG-BUSINESS MENTALITY.