HB
Hemant B

1 reviews | Active since Jun 2012

22 May 2023, 08:33

Avis Service sucks

I rented a car from Avis King Shaka Branch on 30 March 2023 to 08 April 2023, paid well in advance for the rental as well. When i got the keys the car was not parked in the bay they advised, i had to go and look for the vehicle. I lodged a complain to the Avis customer care team on 13 April 2023, they acknowledged the claim and sent it to King Shaka branch on the day. Basically the cars wipers weren't working as expected, the alignment was out as the car was pulling to one side, the fuel gauge was faulty, i filled up the tank on the day of return took a picture that shows full at the Avis return depot, switched off and handed the keys to the staff member, when he turned on the ignition the bar dropped by 1 notch and Avis billed me for this. I have since supp**** the evidence as part of my mail but no response yet. Not to mention the speakers in the car was also crackling even when the radio is turned off. As an Avis preferred client i feel let down and will never rent from them again.

0
Replies (2)
Avis
Avis's reply22 May 2023, 08:42
Official
Hi Hemant,

We apologise for your experience with us.

Please be advised that we will follow up with our team on the matter and revert to you with feedback.

Avis Team 
HB
Hemant B's update08 Jun 2023, 06:32
Reviewer Update
Hello Avis Team, I wrote on 22 May about the poor quality of the vehicle i rented at King Shaka, the issue remains unresolved, i have sent 2 follow up emails to the customer support team but no response received from them or the King Shaka branch. Avis has no client centricity and a don't care attitude. I will make sure i don't ever hire a vehicle from Avis again, will cancel my avis preferred details and delete the app from my phone. I will also make it my mission to inform everyone i know or come across at any Avis branch about the poor level of service and cars.