1 reviews | Active since Nov 2022
Avis service is so bad
Avis service is so bad. Especially the pretoria branch. I have one of their vehicles that was hired by my insurance for 15 days and now that 15 days has lapsed and i cant get any help or service in extending on my own capacity.
The branch doesn't pick up their landline and the customer service toll is useless cause they're also making zero effort to assist or get through to the branch.
Mind you they've already charged me to come pick up the car but now it seems they expect me to go drop it off at the branch, which was not the initial agreement.
I dont know why Santam works with Avis, theyre really dropping the ball.
Good day Sewela Ramoshaba Ramssheila,
Thank you for reaching out to us on social media and bringing the matter to our attention.
We are deeply concerned to learn of an incident that left our customers less than completely satisfied with the service they received. We work tirelessly to deliver an exceptional, consistent customer experience every day. Regrettably, we did not meet our rigorous expectations in your situation. Please accept our sincere apologies.
Please be advised that a request for a callback will be forwarded to the relevant rental branch.
Kindly allow the rental branch time to revert.
Thank you
Avis Social Media Team
Good day Sewela Ramoshaba Ramssheila,
Thank you for reaching out to us on social media and bringing the matter to our attention.
We are deeply concerned to learn of an incident that left our customers less than completely satisfied with the service they received. We work tirelessly to deliver an exceptional, consistent customer experience every day. Regrettably, we did not meet our rigorous expectations in your situation. Please accept our sincere apologies.
Please be advised that a request for a callback will be forwarded to the relevant rental branch.
Kindly allow the rental branch time to revert.
Thank you
Avis Social Media Team
Good day Sewela Ramoshaba Ramssheila,
Thank you for reaching out to us on social media
Kindly be advised that our Pretoria rental branch has been trying to reach out to you; however, they have been unsuccessful.
Please don't hesitate to contact the branch directly Tel: +***0.
Thank you
Avis Social Media Team.
Good day Sewela Ramoshaba Ramssheila,
Thank you for reaching out to us on social media
Kindly be advised that our Pretoria rental branch has been trying to reach out to you; however, they have been unsuccessful.
Please don't hesitate to contact the branch directly Tel: +***0.
Thank you
Avis Social Media Team.