Avis ****.

I recently had the misfortune of needing to rent a car from Avis, When collecting the car I did the walk around with a staff member to identify any damage. During this I found a small but noticeable dent in the rear bumper and pointed it out to the Avis rep' I did notice him adding it to the sheet recording the damage, or at least I thought he did. When I returned the car, a different Avis rep' did the car inspection and I was surprised when he walked past all the other damage and pointed that specific spot out. Did he simply remember all the other dents and scratches and happen to look directly at that spot, I think not, but hey, we all have our unique talents. When checking the damage sheet the first rep had not marked the spot I pointed out to him. Well played Avis guy well played. To cut the story short...I was charged the excessively high excess that Avis has negotiated with their insurance. Next time I have to hire a car it will not be with Avis, if it is not a choice as in this instance, I will make sure to take photos with the Avis rep in each photo of every panel and all the damage. I will also insist on then walking around with the damage sheet in my hands and make sure any damage is correctly and accurately recorded. MY suggestion do not use Avis Pinetown if at all possible. Insist on the excess waiver option that they now call personal liability option. Also they now have a contract for private / business hire and an option for Insurance company hires, IE hired car for the duration of the repairs to the insured vehicle. A rule for each category of customer. If you are a insurance claim customer, your option are not the same as the other customers.