tK
thulani K
1 reviews | Active since May 2015
20 Dec 2021, 12:15
Avis Sandton (Gautrain) not paying back my deposit.
Avis sandton is not paying back my holding deposit. I have tried numerous times to call but to no avail. There is not even an explanation as to why. The service is extremely poor.
Helpful (0)
Replies (12)0
Replies (12)
Avis's replyOfficial
20 Dec 2021, 13:55Hi Thulani,
Thank you for reaching out to us.
Please provide your rental agreement number so we can look into the matter.
Avis Team
Thank you for reaching out to us.
Please provide your rental agreement number so we can look into the matter.
Avis Team
Avis's reply20 Dec 2021, 13:55
Official
Hi Thulani,
Thank you for reaching out to us.
Please provide your rental agreement number so we can look into the matter.
Avis Team
Thank you for reaching out to us.
Please provide your rental agreement number so we can look into the matter.
Avis Team
tK
thulani K's updateReviewer Update
20 Dec 2021, 15:02Where do I find that number?
tK
thulani K's update20 Dec 2021, 15:02
Reviewer Update
Where do I find that number?
Avis's replyOfficial
20 Dec 2021, 16:10The rental agreement number is on your signed agreement. Alternatively, you can provide your reservation number.
Avis Team
Avis Team
Avis's reply20 Dec 2021, 16:10
Official
The rental agreement number is on your signed agreement. Alternatively, you can provide your reservation number.
Avis Team
Avis Team
tK
thulani K's updateReviewer Update
21 Dec 2021, 05:06*** is my number.
tK
thulani K's update21 Dec 2021, 05:06
Reviewer Update
*** is my number.
tK
thulani K's updateReviewer Update
21 Dec 2021, 07:21Reservation number ***6ZA4
tK
thulani K's update21 Dec 2021, 07:21
Reviewer Update
Reservation number ***6ZA4
Avis's replyOfficial
21 Dec 2021, 09:33Hi Thulani,
Thanks for the details.
We have sent a request to the bank so they can confirm if the deposit is still on hold or if it was released. If the deposit is still on hold, we will instruct the bank to release the funds.
We will revert to you with feedback.
Avis Team
Thanks for the details.
We have sent a request to the bank so they can confirm if the deposit is still on hold or if it was released. If the deposit is still on hold, we will instruct the bank to release the funds.
We will revert to you with feedback.
Avis Team
Avis's reply21 Dec 2021, 09:33
Official
Hi Thulani,
Thanks for the details.
We have sent a request to the bank so they can confirm if the deposit is still on hold or if it was released. If the deposit is still on hold, we will instruct the bank to release the funds.
We will revert to you with feedback.
Avis Team
Thanks for the details.
We have sent a request to the bank so they can confirm if the deposit is still on hold or if it was released. If the deposit is still on hold, we will instruct the bank to release the funds.
We will revert to you with feedback.
Avis Team
tK
thulani K's updateReviewer Update
21 Dec 2021, 10:08Avis Team. Please note you guys took money out my account as opposed to reversing the funds.
Why are you not calling me so we can resolve this issue. I am truly disappointed with your service thus far.
Why are you not calling me so we can resolve this issue. I am truly disappointed with your service thus far.
tK
thulani K's update21 Dec 2021, 10:08
Reviewer Update
Avis Team. Please note you guys took money out my account as opposed to reversing the funds.
Why are you not calling me so we can resolve this issue. I am truly disappointed with your service thus far.
Why are you not calling me so we can resolve this issue. I am truly disappointed with your service thus far.
Avis's replyOfficial
21 Dec 2021, 15:42We will pass on your details to our team and we will be in touch.
Avis Team
Avis Team
Avis's reply21 Dec 2021, 15:42
Official
We will pass on your details to our team and we will be in touch.
Avis Team
Avis Team
tK
thulani K's updateReviewer Update
24 Dec 2021, 18:104 days still no response.
tK
thulani K's update24 Dec 2021, 18:10
Reviewer Update
4 days still no response.
tK
thulani K's updateReviewer Update
29 Dec 2021, 08:41Please confirm date of release?
tK
thulani K's update29 Dec 2021, 08:41
Reviewer Update
Please confirm date of release?
tK
thulani K's updateReviewer Update
29 Dec 2021, 15:30I checked this morning 29-12-2021 and the funds are not released.
tK
thulani K's update29 Dec 2021, 15:30
Reviewer Update
I checked this morning 29-12-2021 and the funds are not released.
Avis's replyOfficial
30 Dec 2021, 08:29Hi Thulani,
We will request our team to resend the request to get the funds released. We will revert to you with feedback.
Avis Team
We will request our team to resend the request to get the funds released. We will revert to you with feedback.
Avis Team
Avis's reply30 Dec 2021, 08:29
Official
Hi Thulani,
We will request our team to resend the request to get the funds released. We will revert to you with feedback.
Avis Team
We will request our team to resend the request to get the funds released. We will revert to you with feedback.
Avis Team