AVIS SA Withholding Approved Refund

Reservation ***9ZA3 [Case: WNG8du, Reference: QCWdou AVIS South Africa approved my refund on 13 April 2026 after I proved that toll charges billed to me were impossible. The vehicle never left the greater Johannesburg area, despite AVIS records claiming long‑distance travel. Mileage, fuel usage, and Google Location History all clearly supported this. AVIS confirmed in writing that the refund was approved and would be paid within 7–10 working days. Today is 7 May 2026. No refund. No explanation. No follow‑up. Once a refund is approved, continuing to withhold customer funds is unacceptable and shows a disregard for basic consumer rights. I should not have to escalate publicly to receive money that was incorrectly charged and formally approved for return. I am calling on AVIS South Africa management to urgently intervene and release the overdue refund without further delay.