M
Matthew
1 reviews | Active since Aug 2023
30 Sept 2024, 21:26
***** AVIS *****S YOUR MONEY TO PURCHASE PETROL
I hired a polo vivo on 22 Sept til 28 Sept from Avis OR Tambo Airport. I only drove 276km. Before I returned the vehicle I told the petrol attendant to fill up which he did. The tank showed full full. Avis then charged me R128.47 and claimed it for to fill the car. The actual petrol charged was R83.45 and the charged for them to go fill up was R39.15. I drove way under the allowed 200km per day @276km for the week making it around 55km per day. What gives you the right to ***** from me and claim it's to fill the vehicle when the petrol attendant did a great job. This is not right. I want my money back. You are a *****.
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Replies (2)
Avis's replyOfficial
01 Oct 2024, 09:02Dear Matthew,
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced regarding the fuel charge.
We understand your concern, especially given that you ensured the vehicle was filled before returning it. Please allow us to investigate the details of your rental and the charges app**** to your account. If it turns out that an error was made, I will ensure that the necessary steps are taken to refund the amount in question.
We appreciate your patience as I look into this matter.
Kind regards
The Avis Team
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced regarding the fuel charge.
We understand your concern, especially given that you ensured the vehicle was filled before returning it. Please allow us to investigate the details of your rental and the charges app**** to your account. If it turns out that an error was made, I will ensure that the necessary steps are taken to refund the amount in question.
We appreciate your patience as I look into this matter.
Kind regards
The Avis Team
Avis's reply01 Oct 2024, 09:02
Official
Dear Matthew,
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced regarding the fuel charge.
We understand your concern, especially given that you ensured the vehicle was filled before returning it. Please allow us to investigate the details of your rental and the charges app**** to your account. If it turns out that an error was made, I will ensure that the necessary steps are taken to refund the amount in question.
We appreciate your patience as I look into this matter.
Kind regards
The Avis Team
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced regarding the fuel charge.
We understand your concern, especially given that you ensured the vehicle was filled before returning it. Please allow us to investigate the details of your rental and the charges app**** to your account. If it turns out that an error was made, I will ensure that the necessary steps are taken to refund the amount in question.
We appreciate your patience as I look into this matter.
Kind regards
The Avis Team
M
Matthew's updateReviewer Update
11 Oct 2024, 16:18This is the reply Avis sent you.
Since when do you fill up a vehicle like a taxi. Did you want me to shake the vehicle from side to side while they fill it up. The petrol indicator showed full. And when we get these car from you Avis, then how do I test to check that it is filled to the stranded you use. I trust you when I collect the car and the tank shows full but then I dropped the car off the tank shows full. You are ****ming your clients.
11 Oct 2024 at 09:59Dear Matthew,
Thank you for your patience. Upon review, we confirm that the petrol charge app**** to your rental is correct and will remain.
Please note that an amount of R83.45 was required to refuel the vehicle to the 1st click after the rental. This indicates that the vehicle was not returned with a full tank as expected.
Should you require any further information or clarification, please feel free to reach out.
Kind Regards
The Avis Team
Since when do you fill up a vehicle like a taxi. Did you want me to shake the vehicle from side to side while they fill it up. The petrol indicator showed full. And when we get these car from you Avis, then how do I test to check that it is filled to the stranded you use. I trust you when I collect the car and the tank shows full but then I dropped the car off the tank shows full. You are ****ming your clients.
11 Oct 2024 at 09:59Dear Matthew,
Thank you for your patience. Upon review, we confirm that the petrol charge app**** to your rental is correct and will remain.
Please note that an amount of R83.45 was required to refuel the vehicle to the 1st click after the rental. This indicates that the vehicle was not returned with a full tank as expected.
Should you require any further information or clarification, please feel free to reach out.
Kind Regards
The Avis Team
M
Matthew's update11 Oct 2024, 16:18
Reviewer Update
This is the reply Avis sent you.
Since when do you fill up a vehicle like a taxi. Did you want me to shake the vehicle from side to side while they fill it up. The petrol indicator showed full. And when we get these car from you Avis, then how do I test to check that it is filled to the stranded you use. I trust you when I collect the car and the tank shows full but then I dropped the car off the tank shows full. You are ****ming your clients.
11 Oct 2024 at 09:59Dear Matthew,
Thank you for your patience. Upon review, we confirm that the petrol charge app**** to your rental is correct and will remain.
Please note that an amount of R83.45 was required to refuel the vehicle to the 1st click after the rental. This indicates that the vehicle was not returned with a full tank as expected.
Should you require any further information or clarification, please feel free to reach out.
Kind Regards
The Avis Team
Since when do you fill up a vehicle like a taxi. Did you want me to shake the vehicle from side to side while they fill it up. The petrol indicator showed full. And when we get these car from you Avis, then how do I test to check that it is filled to the stranded you use. I trust you when I collect the car and the tank shows full but then I dropped the car off the tank shows full. You are ****ming your clients.
11 Oct 2024 at 09:59Dear Matthew,
Thank you for your patience. Upon review, we confirm that the petrol charge app**** to your rental is correct and will remain.
Please note that an amount of R83.45 was required to refuel the vehicle to the 1st click after the rental. This indicates that the vehicle was not returned with a full tank as expected.
Should you require any further information or clarification, please feel free to reach out.
Kind Regards
The Avis Team