Avis *****s your money.

I am absolutely appalled by the service I received from Avis. I attempted to rent a car, and while the online process seemed smooth, it turned into an absolute nightmare when I went to collect the vehicle. They conveniently failed to mention a R9000 deposit requirement anywhere during the booking process. This crucial information only came to light at the pickup point, leaving me completely blindsided.

To make matters worse, I use TYMEBANK, and while my payment was processed online without issue, I was suddenly told I couldn’t use the same card for the deposit. They refused my credit card as well, simply because it wasn’t the card I paid with! The inconsistency and lack of transparency are infuriating.

When I tried to cancel the booking, the call center was a disaster. Nobody answered for ages, and when they finally did, the agent was outright rude and disrespectful. My airtime was depleted after waiting endlessly for assistance, only to be treated so poorly.

This experience was beyond frustrating and unprofessional. I wouldn’t recommend Avis to anyone—not even my worst enemy. Save yourself the stress and go elsewhere!