SH
Sakhele H
1 reviews | Active since Dec 2012
14 Mar 2023, 14:19
Avis Rotten To The Core
I've done 2 reviews with regards to Avis and their poor and abysmal service to 0 effect. I was made to cancel a booking I had made with Avis by Avis themselves after deducting money from my account and upon arriving to pick up the said vehicle, was informed mu bank isn't a partner of Avis. Since the 25th of February 2023 to date, I've been told all sorts of stories like my refund has to be approved in the U.K. 1st before any funds are paid to me. Till do date I am still a fool and ****med by this company and awaiting my refund of only R1200 of the funds they took from me. I am not even sure if these reviews even make much of a difference if the companies we review and complain about are still taking clients for jokes and able to avoid accountability to consumers. I'm even going to the NCR for a faster and better solution than this platform.
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Replies (5)SH
Sakhele H's updateReviewer Update
15 Mar 2023, 09:37I sent a request for a refund on the 25th of February 2023 and you Avis decided to only send my request as per below generic response you've been giving the whole time, only on the 1st of March, again inconveniencing me for what nonsense? And even with your lousy turn around time, in South Africa a Saturday is a working day meaning right now I'm on day 13th and still my funds are not in my damn account and if you try to say Saturdays aren't working days, I'm on my 11th working day and still no money in my account. You're nothing more than a con artists and ******* as a company and can't have the decency to do right by your clients instead send generic responses using bots. The nonsense below has been happening for far too long now and just need my funds in my account NOW please and stop with this bull about some Avis Europe processing my refund as when you took my money, it didn't take 10-15 working days. Never have I seen such abysmal and appalling service from any company in my whole life. The below is your response which I want the RSA public to see as your non caring attitude you give.
Hi Sakhele,
Thank you for bringing this to our attention.
We are very sorry for the inconvenience caused to you by this, the request for a refund was sent on the 01st of Mar as advised via email, the refund for the prepayments is processed through our Avis Europe counterparts due to this the turnaround time for the funds to reflect in your account is 10 -15 working days.
Avis Team
Hi Sakhele,
Thank you for bringing this to our attention.
We are very sorry for the inconvenience caused to you by this, the request for a refund was sent on the 01st of Mar as advised via email, the refund for the prepayments is processed through our Avis Europe counterparts due to this the turnaround time for the funds to reflect in your account is 10 -15 working days.
Avis Team
SH
Sakhele H's update15 Mar 2023, 09:37
Reviewer Update
I sent a request for a refund on the 25th of February 2023 and you Avis decided to only send my request as per below generic response you've been giving the whole time, only on the 1st of March, again inconveniencing me for what nonsense? And even with your lousy turn around time, in South Africa a Saturday is a working day meaning right now I'm on day 13th and still my funds are not in my damn account and if you try to say Saturdays aren't working days, I'm on my 11th working day and still no money in my account. You're nothing more than a con artists and ******* as a company and can't have the decency to do right by your clients instead send generic responses using bots. The nonsense below has been happening for far too long now and just need my funds in my account NOW please and stop with this bull about some Avis Europe processing my refund as when you took my money, it didn't take 10-15 working days. Never have I seen such abysmal and appalling service from any company in my whole life. The below is your response which I want the RSA public to see as your non caring attitude you give.
Hi Sakhele,
Thank you for bringing this to our attention.
We are very sorry for the inconvenience caused to you by this, the request for a refund was sent on the 01st of Mar as advised via email, the refund for the prepayments is processed through our Avis Europe counterparts due to this the turnaround time for the funds to reflect in your account is 10 -15 working days.
Avis Team
Hi Sakhele,
Thank you for bringing this to our attention.
We are very sorry for the inconvenience caused to you by this, the request for a refund was sent on the 01st of Mar as advised via email, the refund for the prepayments is processed through our Avis Europe counterparts due to this the turnaround time for the funds to reflect in your account is 10 -15 working days.
Avis Team
Avis's replyOfficial
16 Mar 2023, 10:01Hi Sakhele,
Thank you for your feedback,
Kindly be advised that we do not regard Saturday as a working day, having only sent the communication on the 1st of Mar when you contacted us by email, the 15th working day would be the 23rd of Mar.
Avis Team
Thank you for your feedback,
Kindly be advised that we do not regard Saturday as a working day, having only sent the communication on the 1st of Mar when you contacted us by email, the 15th working day would be the 23rd of Mar.
Avis Team
Avis's reply16 Mar 2023, 10:01
Official
Hi Sakhele,
Thank you for your feedback,
Kindly be advised that we do not regard Saturday as a working day, having only sent the communication on the 1st of Mar when you contacted us by email, the 15th working day would be the 23rd of Mar.
Avis Team
Thank you for your feedback,
Kindly be advised that we do not regard Saturday as a working day, having only sent the communication on the 1st of Mar when you contacted us by email, the 15th working day would be the 23rd of Mar.
Avis Team
SH
Sakhele H's updateReviewer Update
16 Mar 2023, 15:47I sent a refund request on the 25th of Feb and you chose to sit on your hands as a company and only processed my request on the 1st of March and want to put that on me. I have e-mail and voice recording proof of that too. So now I must suffer and be punished for your company's ***********s? And the fact I'm already within the so called 10-15 working days, you want to drag it to the very last day to refund my account with finds you took on the 24th of Feb. Literally a full month for my money then you say just 10-15 working days? It shouldn't take so long. You have been the most dishonest and integrity lacking company I've ever come across and your lack of transparency says a lot too. Such a company is morally ******* and trades with no regards to the citizens of the country. Simply because I'm a Black person, you see a need to treat a person as a fool and with disdain. This I'm taking to the Ombudsman and NCC as you need to be exposed to the ********* that you are.
SH
Sakhele H's update16 Mar 2023, 15:47
Reviewer Update
I sent a refund request on the 25th of Feb and you chose to sit on your hands as a company and only processed my request on the 1st of March and want to put that on me. I have e-mail and voice recording proof of that too. So now I must suffer and be punished for your company's ***********s? And the fact I'm already within the so called 10-15 working days, you want to drag it to the very last day to refund my account with finds you took on the 24th of Feb. Literally a full month for my money then you say just 10-15 working days? It shouldn't take so long. You have been the most dishonest and integrity lacking company I've ever come across and your lack of transparency says a lot too. Such a company is morally ******* and trades with no regards to the citizens of the country. Simply because I'm a Black person, you see a need to treat a person as a fool and with disdain. This I'm taking to the Ombudsman and NCC as you need to be exposed to the ********* that you are.
Avis's replyOfficial
17 Mar 2023, 09:22We do apologize that the feedback given is not satisfactory, we have sent you an email to show the date of a refund request, and we have also advised the turnaround time for the refund to process.
Please advise if there is anything else you would like us to assist with.
Avis team,
Please advise if there is anything else you would like us to assist with.
Avis team,
Avis's reply17 Mar 2023, 09:22
Official
We do apologize that the feedback given is not satisfactory, we have sent you an email to show the date of a refund request, and we have also advised the turnaround time for the refund to process.
Please advise if there is anything else you would like us to assist with.
Avis team,
Please advise if there is anything else you would like us to assist with.
Avis team,
SH
Sakhele H's updateReviewer Update
17 Mar 2023, 11:50I have responded to that mail with proof of the request being sent on the 25th of February 2023 and not 1st of March as you're trying to say so you can avoid responsibility and be accountable to your consumers.
SH
Sakhele H's update17 Mar 2023, 11:50
Reviewer Update
I have responded to that mail with proof of the request being sent on the 25th of February 2023 and not 1st of March as you're trying to say so you can avoid responsibility and be accountable to your consumers.