MN
Myrtle N

1 reviews | Active since Feb 2012

15 Oct 2025, 08:59

Avis - Rosebank and Uber Eats - Partners in ..........!!!

Through our insurance Discovery we were given a hired car while ours was in for repairs. The car came from the Avis Rosebank branch. Shortly after the car had been delivered by a gentleman employee of this branch (who wrote the bank card number down) numerous *****ulent transactions started going off and appearing on our bank statement. The bank sent messages of suspicious transactions taking place and fortunately declined numerous transactions (approximately 15-20 transactions). The transactions were all from Uber eats (which we never use). Therefore it would seem that this employee of Avis and Uber eats are in cahoots. Avis was not at all helpful when reporting this and did not seem to think it worth investigating. This is extremely disturbing and this cannot be an isolated incident. This has never happened at any other car hire company we have dealt with. Therefore I would be extremely wary of hiring a car through Avis in the future.

0
Replies (3)
MN
Myrtle N's update22 Oct 2025, 13:22
Reviewer Update
Reservation number: ***2ZA3
MN
Myrtle N's update22 Oct 2025, 13:26
Reviewer Update
I will not send bank statements to you due to the risk of more ***** taking place. I have opened a case of ***** with my bank.
I will also inform Discovery of this as if I have to hire a car through them I definitely do not want it from Avis
Avis
Avis's reply22 Oct 2025, 15:59
Official
Good day Myrtie, 

Thank you for your response. 

We understand the severity of the matter and the associated risks. 

May you alternatively send us screen shots of the failed transactions as we do need to bring this matter to the branch's attention. 

Best Regards, 

The Avis Team