Avis ripping us off: First charged +R20 000.00 for Kilometers I didn't drive and now going to be charged ~R50 000.00 for an accident we didn't cause!!!!

The manner in which Avis & specifically Loutjie Hughes from Claims is handling contract ********** 56 Claim 17/714068 is unbelievable!!! My partner nearly lost her life in an accident with a car we hired from Avis, Loutjie Hughes reaches out to us almost a year after the accident and arrogantly assuming that we are wrong.

I spent my time on my leave day to return the communication from Avis and all he could do was be assuming, rude and insensitive. He tells us that we "are coming with politics". He blatantly accuses us of:

*Not reporting the accident *Not extending the contract *Causing an accident *Not cooperating with you *Tell us that we didn't add an additional driver

He tells us about facts but he could't answer basic questions like: *If we didn't report it how did Avis know about the accident? *If my partner wasn't an additional driver why did Avis call her to check on how she was doing? Where did they get her number? *If I didn't extend and close the contract how did Avis know how to bill us correctly? *He didn't even realize that you only reached out to us on 7 months after the accident *Now he is telling us that he received this complaint in November 2017 and the first communication was in March 2018. The accident happened in August 2017

I humbly ask for another person to help us about this miscommunication but he responds with an email and continues with the accusations and cc's Anthony Wilson & Marina Laight. In this email he is again leaves out all the things we shared with him on Friday.

This is the second issue we having with Avis. Last year I was charged an additional ~R27k for kilometers that were driven by someone else in a different contract. A mistake that happened at the branch. Now its this!!!

For your information here are the events surrounding this accident:

*Prior to this accident I had been hiring vehicles from AVIS for almost a year, renewing on a monthly basis all of them and had my partner as a second driver, taken super cover, tyre and windscreen insurance *The lady who caused the accident was in the wrong, her car broke down in the middle of the highway. She didn't have a triangle or her hazard lights on. The drivers infront of my partner were able to duck *Avis helped throughout the accident, with getting JMPD in, getting a tour truck for the vehicle *Someone from AVIS called my partner a month later asking about the accident and whether she was okay. This was a month later *He now comes almost a year later and is expect us to respond in his timelines and ontop of that start accusing us of doing wrong

Here is what I have done since Friday: *I went to AVIS OR Tambo and asked all my contract *Went to the police to get the case records

Here is what I am doing moving forward: *Report Loutjie for the service he gave us (On the avis website, HelloPeter & social media) *I will call the call center to get all the phone call records *I will call Avis and get all the video recording of what i supp**** when i renewed the contract at the branch *I am getting a police report today about this incident to prove that the lady whose car broke down was in the wrong

If this doesn't work I will seek legal help for this case both the accusations & treatment and the charge that is being passed to us.