Avis *********** Customers

On 16th October I received a rental car from Avis . I returned it to Renew it Edenvale on 6th of November and Avis informed . Surprisingly 4 days later after I enquired on my refund Isando branch called a vehicle recoveries division to look for a vehicle which they were aware where it was but to cover up for incompetency. Further than that they immediately debited my account with a further R1389 for the costs recoveries department. When I called the branch Manager Nicola she said she would fix the error , but thereafter she was always \in training". two weeks later they had not given me my refund of R1200 and R1389 as they say my bank Investec does not accept the way they refund money which is a silly excuse . when asked for the transaction date and amount "