AVIS RIDICULOUS CUSTOMER SERVICE

I had an accident and its been a week of waiting for feedback on a claim. I have sent documentation and received automated responses with references in all 3 occasions. The branch in Bloemfoentin is useless and offers poor help, the customer services people are always clueless claiming not to have the previously sent document or denying the references that are automated.

This is frustrating and unprofessional especially since one has to hold an average of 10 minutes for assistance over the phone.