AVIS Rental Dispute

I have escalated my query to the manager who has not responded - monies was deducted without looking at the dispute of my concerns - this was beyond poor service ever - see mail below To: *** Subject: Ref *** Mr JJ Van Staden

Good day

I am referring to the above matter.

We have an good history with Avis rentals the past few years until this experience recently. We merely use the rentals through our insurance claims.

My spouse contacted AVIS on 25 February after suspecting an malfunction on the enjin of the rental vehicle received on 15 February 2022.

The total km on the vehicle on return was 6279 km with 1414 km on. This means that the vehicle is still under factory warrantee.

On receipt of the vehicle • The petrol tank was ¾ full • We received no surety or report that the enjin was checked in full capacity when handed over to us on 15 Feb 2022 I also mentioned this over the phone and asked the manager of AVIS and they could not respond on this question posed. This was recorded on your side from AVIS. • We have no proof that the Avis consultant or previous renters caused this incident/damage, or if this is an malfunction on the enjin that was not detected due to neglecting to do a proper overview of the enjin of the vehicle • The total refill on petrol for 10 days was only R171.90 which is an indication that the car usage was minimum use • We reported to AVIS the matter of the default issue where we were treated very poorly and only after an almost argument, we received an replacement vehicle

My spouse has now been summonsed to take liability for the repair.

We have not • Received the incident report within the 24 hours as per the AVIS policy after the vehicle was picked up on 25 February however an notice only received on the 3rd of March 2022 • Received any report and just an reference number with an phone call threatening us for the liability

I feel that we as a client has been dealt with in a very mean manner and treated unfairly to be hold responsible if • We do not know what caused this issue

So this is the following step we will take from here

• We will go the the Renault Agency and retrieve an report based on the report that AVIS has not yet provided to us • Take the matter up with the Ombudsman of AVIS Rentals to view our rights as a client

Michelle van Staden