Avis Rental Car - **********ly debiting credit card without consent/authorisation

I had a brief discussion with the Branch Manager of Avis, Mr Rayaan Lutta on the above matter on the 14 February 2021, and arranged to meet on Friday 16 April 2021 at the Airport to further discuss the matter.

The credit card payment of R 1500 could not be processed on the 15 of February 2021 due to technical issues. Therefore, I proceeded to make a cash deposit of R 1 500 using my Credit card. However, an amount of R 2375, 65 was debited against my credit card, one month after this transaction had been finalized already.

Upon doing my calculations, it is clear to me that I paid Avis an amount of R 3875,65 which is far above the amount of R 1 500 that I was required to pay. Avis did not have the authorization or mandate to debit my credit card with a further amount of R 2 375.65. Therefore, I request an immediate refund of the R 2 375,65 that was debited against my credit card in error. The inspection report was left in the vehicle which did not indicate any damage to the bumper of the car, however there were many dents and scratches on the car when I received the vehicle. The person who inspected the vehicle and provided me with the car keys, was fully aware of the condition of the Avis rental car.

Recommendation

Based upon the above, I hereby request a full refund of the R2 375.65 (Two Thousand Three Hundred and Seventy Five Rand and sixty five cents) that was **********ly debited against my credit card with my authorization or consent.

I kindly request that the above specified amount be refunded within 48 hours of receiving this communique. Should you fail to refund my monies due, I will have no other alternative but to escalate it higher up.

I thank you for your kind assistance in helping to resolve this matter amicably and as a matter of urgency.