Avis rental cancellation

Good day

I refer to the following Reference Nr- 4 ********** -ZA-6. I just wanted to find out when the pending amount of R1933.46 will be released back into my account. The booking was cancelled by Avis-Menlyn in Pretoria on 22 September 2017. The lady who assisted me called your office to check when the money will be returned into the account and was informed that it will take 48 hours,