Avis rental

Agreement number ***

We returned the vehicle to OR Tambo, all parties were satisfied that there was no damage after inspection. No signing at the time was done which i thought was odd, but i was in a rush and left. Following week i was charged an amount for damages with a vague sms claiming the car is damaged with the amount given and the automatically drawn off my account. After a month of about 10 phone calls to the customer care department and numerous emails trying to dispute the claim, reply given that the reasons for delay was due to an employee being on leave, then a email with a photo that there are damages. No other reason given. No further communication

Its now 2 months and still no real conclusion including the fact that a holding fee has still not been released.

All in all a terrible experience. I will not use avis again.