Avis Rent A Car pathetic admin

On the Friday 23rd Feb 15H29 I picked up a car from AVIS at King Shaka. This was after we were given the keys for the wrong car and sent to the incorrect parking bay. Clearly your admin on issuing cars is not up to scratch!

We returned the car on Sunday 25 Feb at 13H45 with a full tank of petrol and in a spotless state.

I was subsequently phoned at 12H29 on Monday 26 Feb to find out where the car was. I explained that it had been returned as above and also explained the mix up of paper work experienced at King Shaka. Apologies were given and I was promised it would be sorted out. Whilst checking my CR Card account today (3/3) I noticed that AVIS has charged me for a further days rental, valet services and contract fee amounting to R875.

This is not the first time AVIS has shown that they do not have an effective admin system as I have experienced issues with previous rentals - including copying of my CR Card details which were then used *****ently.

I only use AVIS because of GreenBack redemption - if this is the hassle I have to put up with I do not think I will be using them in future.