AVIS REDUCES SERVICE OFFERING

Avis Car Rental has withdrawn its Preferred Customer/Presidents Card collection service at its smaller collection points, including Kimberley and Nelspruit airports.<br> <br> This means that preferred customers and President Card holders shall have to stand in the ordinary customer queue behind customers who may need special authorisation from their banks and may need to complete application forms, a process which could last between ten- and twenty- minutes per customer. <br> <br> A few of these ordinary customers could delay picking up your pre-booked vehicle quite extensively.<br> <br> What is particularly disappointing, however, is that Avis Car Rental has made this decision without informing its preferred customers and President Card holders who have been left to discover this by chance at smaller collection points. <br> <br> In a (South African) society where public- and some private- service levels have dropped to such appallingly low levels of late, such behaviour from Avis Car Rental is very disappointing. <br>