Avis ****py service

<p>On the 24/02/2017 i areived at OR Thambo and went to Avis to fetch the hired car.I collected the car a Hyundai i10 and left the airport as i exited my wife noticed that there were 2 big stone chips on the windscreen as the sun was out and i could not see this in the Avis parking in the airport.I also noticed that the car had a foul smell and there was a clear liquid all over the radio as well as the doorpads,the booth was messed with a black substance and had black marks all over the booth which also transferred onto my luggage.I pulled over and immediately called Avis to advise them of the stone chips as well as the pathetic condition of the car i was on hold for about 10 mins then informed i will be transferred to OR thambo i was on hold another 10 mins then i explained what had happened and i was told that the managers are busy with interviews and my airtime ran out the call cut.I then returned to the airport i was assisted by the manager Sumaya she was very helpful and resolved my problem i was put in a new car and was on my way.I returned the car on the 27/02/2017 and received an sms to say that in 48 hours i will receive the invoice.Today is the 02/03/2017 and i was informed the invoice is still not done i also enquired about the deposit of R2500 that was held on my credit card and i was told if it is not released by next week i must call my bank.My bank did not take the money Avis did!</p>