Avis Provides Terrible Service | Avoid Avis

Absolutely terrible service from Avis. I booked a vehicle for the 30th of September with a return date of 1st October, well within the agreed time. Despite paying the deposit and fees, I was also charged an additional R4750 due to an operator error, which I was not informed of. Avis carried on as if nothing had happened.

It’s now the 10th of October, and I have yet to receive a refund for either the deposit or the incorrect charge. I’ve called the branch multiple times and visited twice, only to be told the manager was unavailable each time. I left my number for a callback, but no one has reached out to me.

What’s even worse is that during my visits, the manager was apparently made aware of the situation, yet no action has been taken to resolve this. The promises of "it's in process" seem to be just empty words. I’ve been consistently ignored, and it feels like no one, especially the management, is taking any responsibility.

A refund of R15,750 is not a trivial matter, and this experience with Avis has been by far the worst I’ve ever encountered. They seem to have no interest in addressing my concerns, and the lack of action from management is incredibly disappointing.