"Avis Preferred" - Service is Terrible"

<p>My details:</p> <p><br /><br />Avis Customer number: H3Y77W</p> <p> </p> <p> </p> <p><br />Background:</p> <p><br />Rental: 25th of January 2017</p> <p><br />Pickup : O.R Tambo International, between 15h00 & 16h00</p> <p> </p> <p> </p> <p><br />Complaint:</p> <p><br />On the 26th I parked the car at the parking lot while in the office for a full day. When I was leaving at around 16h00, I realised that the car had a slow puncture. My assessment of the situation was that it was safer to resolve the tyre instead of just filling up the tyre at the nearest garage.</p> <p><br />I called Avis roadside (Number on the Key holder) requesting advice. The consultant advised me to change the tyre and then take the car in at the nearest Avis branch.</p> <p><br />As per instruction, I changed the tyre and then I drove to the Avis at O.R Tambo. I arrived there at around 19h00</p> <p><br />1. There was no one at the preferred counter, I waited for a while<br />2. I realised that the lady that was manning the counter had gone to the back office to resolve an issue for another client - Still I waited<br />3. A lady by the name of Lita, came to assist with the queue. <br /> <br />3.1 She was very rude</p> <p><br />3.2 I didn't understand my liability and when I asked her, she accused me of trying to evade the liability</p> <p><br />3.3 She explained to me, with a negative attitude, that I need to make a reservation for R10 000. I agreed to the reservation to the liability, but also explained to her that I am unable to reservee R10 000. She went to speak to her team leader and came back with a figure of R1200. To which I agreed.</p> <p><br />3.4 The amount was reserved and she changed the car for me.</p> <p><br />3.5 I asked her what cars are available, she rudely told me that she is actually doing me a favour, the group I booked does not allow me to even have the car she was about to give to me</p> <p><br />3.6. She gave me the same make (Hyundai i10)</p> <p><br />I didn't want to argue as I didn't have means to get out of the airport if I reversed the whole transaction and cancelled my rental</p> <p><br />4. It is even worse that, the car she gave me :</p> <p><br />4.1 has a response problem when locking and unlocking - You must press the button on the key hard and a few times before it responds<br />4.2 The clutch is low and sensitive, makes the car jump and can easily switch off when taking off</p> <p><br />I tried to call the call centre to lodge a formal complaint immediately after I left as I did not want to deal with the rude staff again at the counter, but the message system instructed me to call during office hours</p> <p><br />My biggest problem is the rudeness of Lita and her accusing me of trying to de***** Avis, when I am the one presenting myself to the counter out of instruction by Avis. And then I receive another faulty car. Which means I could still be accused of whatever faults are on the current vehicle.</p> <p><br />This is unacceptable.</p> <p> </p> <p>1. No one checked the car with me before I took off, each time</p> <p>2. They accuse me of defaults whne they already existed</p> <p>3. They give me another car with defaults - Apperently checked?</p> <p> </p> <p> </p> <p><br />I am now at the point where I would like to move my rental. However, I am bound by Avis' the time frame for the refunds into my account in order for me to book elsewhere</p> <p> i called the "Prefered" Contact Center yesterday - I am still waiting for a response.</p> <p> </p> <p>Terrible service and a bad attitude of staff at the counter</p> <p> </p> <p>Regards</p> <p> </p>