RR
Raylene R
1 reviews | Active since Mar 2017
13 Feb 2026, 10:40
AVIS post rental service
Rented a car Avis Cape Town International in September 2025. I had to make multiple requests to receive my deposit (as per statement received from Avis) for more than one month. Five months later I’m now being threatened with legal for an outstanding balance (equating to my exact deposit amount) without any explanation as to what this is for. All attempts to contact them for a clarification has to this day been ignored/unsuccessful.
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Avis's replyOfficial
13 Feb 2026, 12:11Good day Raylene,
Thank you for your feedback,
Please be advised that you were refunded twice in error last year Oct, hence the legal team were contacting you trying to reclaim one of the refunds.
An email has been sent to you by our DirectBilling team in regards to this.
Thank you.
Avis Team.
Thank you for your feedback,
Please be advised that you were refunded twice in error last year Oct, hence the legal team were contacting you trying to reclaim one of the refunds.
An email has been sent to you by our DirectBilling team in regards to this.
Thank you.
Avis Team.
Avis's reply13 Feb 2026, 12:11
Official
Good day Raylene,
Thank you for your feedback,
Please be advised that you were refunded twice in error last year Oct, hence the legal team were contacting you trying to reclaim one of the refunds.
An email has been sent to you by our DirectBilling team in regards to this.
Thank you.
Avis Team.
Thank you for your feedback,
Please be advised that you were refunded twice in error last year Oct, hence the legal team were contacting you trying to reclaim one of the refunds.
An email has been sent to you by our DirectBilling team in regards to this.
Thank you.
Avis Team.