PG
Philip G
1 reviews | Active since Jan 2010
20 Aug 2026, 13:14
AVIS - Poor Service
AVIS placed a hold for R2473,06 on my credit card on 5 August for a Rental Agreement Number. They then charged me R960,94 and was paid on 11 August 2026 for this rental. The R2473,06 hold was never reversed and is still sitting on my credit card today. I called customer services at AVIS on Tuesday, 18 August 2026 at 15h26 to request the removal of this hold on my credit card but no response since then. This happens every time you rent a car from AVIS. If you rent 2 or 3 weeks consecutively, you have 2 or 3 or more amounts that they hold on your credit card and you can't use those funds.
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Replies (2)
Avis's replyOfficial
21 Aug 2026, 11:22Hello Philip, thank you for bringing your experience at Avis to our attention. We're sorry we fell short of your expectations. Please email us at *** so we can look into the matter.
Avis's reply21 Aug 2026, 11:22
Official
Hello Philip, thank you for bringing your experience at Avis to our attention. We're sorry we fell short of your expectations. Please email us at *** so we can look into the matter.
PG
Philip G's updateReviewer Update
21 Aug 2026, 14:56Hello,
I already emailed you yesterday at 13h04 to *** and received no response to date. The hold is still on my credit card.
I already emailed you yesterday at 13h04 to *** and received no response to date. The hold is still on my credit card.
PG
Philip G's update21 Aug 2026, 14:56
Reviewer Update
Hello,
I already emailed you yesterday at 13h04 to *** and received no response to date. The hold is still on my credit card.
I already emailed you yesterday at 13h04 to *** and received no response to date. The hold is still on my credit card.