Avis Point to Point Overcharging

<p>Booking No. ********** </p> <p>On Monday 26th I used point to point from home to the airport and back on 28 September, both legs of the trip having been invoiced R907 and R727 respectively. On Monday at 07h18 after being dropped off an AMEX notice on my phone showed I had been billed R2697.14. I phoned to complain and was told it was a mistake and the difference would be reversed in 48 hours, which I have still not seen. On my return on 28th at 20h35 another AMEX notice came through after being dropped off showing an amount of R2517.14 had been billed. I again phoned about this and the person taking my call was adamant this is a deposit and it is normal to bill such amounts. Having used the service for a long time, this is a first and I do not have the time nor the energy to be chasing Point to point to bill correctly. This is totally unacceptable.</p>