AVIS PINETOWN DEPOSIT REFUNDS ARE AN ISSUE

From an accident scene my phone was not working. Traumatized at my age of 59 I politely requested them to call a cab for me as I thought my id card was in the accident vehicle. They said they were unable to. Anyway i called my daughter in Richards Bay to call a cab for me to fetch the id which she did. It turned out that my ID was in my wallet tucked under . So i cancelled the cab and was able to continue with the signing of agreement. The request was outside their duty , but they could have helped in my state.

They told me the will be released after 6 days of returning the car. The car was returned on the 16th of Feb , they have taken all that is due from my account and they tell me I still have to wait. I mean being in level 3 , surely I cannot afford to have monies held up . Its my grocery money and have explained that I need it.

Why must one wait so long really. And this is not the first time Pinetown Branch does this. Everytime you have to push them and fight for your deposit.