Avis Pietermaritzburg and Customer Service ****

On the 13th of December 2024 I booked a vehicle online for the 14th of December 2024 and made an online payment. I selected to collect the vehicle at the Pietermaritzburg Airport at 7:30am. Saturday morning I had to wait for them open at 8am (keep in mind the time booked online). I was then told by an intern that the vehicle I booked and paid for is not available and that they do not accept temporal licenses. She further said I need to provide the expired/ old driver's license, and I told her that it was ****** hence I had to make a temporal license. The information about the drivers license does not match what is on the website. "You can use a temporary driver licence when producing the following documents with it:

Receipt for renewal of driver licence. ID Document Old driver licence (if possible) The temporary licence and supporting documents will be checked by our risk department to ensure they are valid. This will add time to the check-out procedure and may result in the rental being declined. We recommend that you avoid using a temporary licence unless absolutely necessary."

I then tried to call the call center number that the intern gave me and there was no joy there. proceeded to make other costly plans to get to my destination.

When I arrived in Johannesburg I went to the Avis Sandton branch and I was assisted by a lady that told me the number I was calling was for normal trading hours. Another inconvenience caused by Avis and the Pietermaritzburg intern. She proceeded to assist me with cancelling the booking and cc'ed me on an email she sent to the Pietermaritzburg and King Shaka branch managers. To date I have not received any response from Pietermaritzburg. I am really impressed with the service I received in Sandton.

It has now been 3 weeks of me explaining the same story on email trying to get my refund and customer services keeps coming up with new excuses as to why I am not legible for the refund. The Sandton branch has exhausted all options trying to assist me and escalating the matter.

Avis Pietermaritzburg and customer service department have the worst service. I do not recommend anyone to us Avis right now especially Pietermaritzburg.