1 reviews | Active since May 2017

04 Sept 2022, 16:52

Avis Petrol *****

Your review requires me to give a star rating from 1 to 5. I chose 1, but that is not what I want. I want to rate Avis as a 0 star.

I hired a car from Avis at OR Tambo from 28 Aug to 1 Sep 2022. I drove 722 kms with the car to Ngodwana and back. I filled the tank at 12:33 at Shell Ultra City Middelburg. I returned the car at 14:10, having travelled another 128 km. I have proof for all of this.

Avis charged me for a full tank of petrol, 42 liters (The car has a 37 liter tank. To everyone's surprise, I do not want the money back. I want Avis to keep the invoice as it is.

I am a senior consultant to one of the biggest private companies in South Africa. It is not my money that was ******, it is this company's money. I have already submitted my invoice to them.

What I will do is make all the information I have available to my client. I cannot guarantee how they will react, but based on my association with them I believe that Avis will pay for this theft over and over again.

In my personal capacity I will not make of Avis's services again. Its a pity for them, I was a regular customer. I am also going to pop over to the queue at Avis OR Tambo each month I pass there to pick up my car from another car rental company. I will give a quick warning to those in the queue to rather go to one of the many other rental companies.

Isn't competition a great thing?

0
Replies (2)
Avis
Avis's reply05 Sept 2022, 11:31
Official
Hi Kobus,

Thank you for sharing your feedback with us. 

Please be advised that we will look into the matter and revert to you with feedback. 

Avis Team

Best regards,

's update04 Nov 2022, 16:48
Reviewer Update
Avis has refunded me R204 for the petrol *****. This proves two things:

1. Avis admits that it is guilty of ***** for filling a full fuel tank.

2. Avis cannot calculate, the ***** was for R800.

Whoever reads this, do not hire from Avis. There are many companies to choose from.