Item: Avis
Rating: 1
Author: Monalisa D

Avis's replyOfficial

10 Feb 2025, 09:33

Dear Monalisa,

Thank you for contacting us.

Please provide us with the Rental Agreement number so we can be able to assist.

Best Regards,
The Avis Team

Best regards,

Avis's reply10 Feb 2025, 09:33

Official

Dear Monalisa,

Thank you for contacting us.

Please provide us with the Rental Agreement number so we can be able to assist.

Best Regards,
The Avis Team

Best regards,

MD

Monalisa D's updateReviewer Update

10 Feb 2025, 12:28

Hi , please check on these booking numbers . One was in May 2024 in PE 4***-ZA-6 . King Shaka in December 1***-ZA-4 .

MD

Monalisa D's update10 Feb 2025, 12:28

Reviewer Update

Hi , please check on these booking numbers . One was in May 2024 in PE 4***-ZA-6 . King Shaka in December 1***-ZA-4 .

Avis's replyOfficial

11 Feb 2025, 08:56

Good Day Monalisa,

Thank you for contacting Avis regarding your query.
Rental Agreement Number: e***/e***

Please be advised that a request was sent to our merchant to advise on the status of the security deposit.

Our bank confirmed that Avis is no longer holding funds on your card. This means that they were released back into your available balance. Please note that these funds will not reflect on your bank statement as a deposit or a refund as they were not banked by Avis. They will only increase your available balance at the time of release. Furthermore, we do not have the date of release because that is administered by your bank.

Please feel free to contact your card division to confirm the exact date of reversal.
Best regards,

The Avis Team

Best regards,

Avis's reply11 Feb 2025, 08:56

Official

Good Day Monalisa,

Thank you for contacting Avis regarding your query.
Rental Agreement Number: e***/e***

Please be advised that a request was sent to our merchant to advise on the status of the security deposit.

Our bank confirmed that Avis is no longer holding funds on your card. This means that they were released back into your available balance. Please note that these funds will not reflect on your bank statement as a deposit or a refund as they were not banked by Avis. They will only increase your available balance at the time of release. Furthermore, we do not have the date of release because that is administered by your bank.

Please feel free to contact your card division to confirm the exact date of reversal.
Best regards,

The Avis Team

Best regards,

MD

Monalisa D's updateReviewer Update

14 Feb 2025, 08:56

My banker has just confirmed that there hasn’t been any transactions on my credit card . Your company is truly ****ming people and I’m obliged to take this to all social media platforms . This confirms that you do not return clients deposits at all. I want both my deposits as mentioned . From PE airport Avis and King Shaka .

MD

Monalisa D's update14 Feb 2025, 08:56

Reviewer Update

My banker has just confirmed that there hasn’t been any transactions on my credit card . Your company is truly ****ming people and I’m obliged to take this to all social media platforms . This confirms that you do not return clients deposits at all. I want both my deposits as mentioned . From PE airport Avis and King Shaka .

MD

Monalisa D's updateReviewer Update

18 Feb 2025, 20:33

I am escalating this matter further .

MD

Monalisa D's update18 Feb 2025, 20:33

Reviewer Update

I am escalating this matter further .

Avis pay back deposit

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