DN
Daya N
1 reviews | Active since Mar 2021
08 Mar 2023, 14:20
Avis pathetic service.
Hired a vehicle on 29/1/2023. A holding deposit was taken from my bank account on that day. I returned the vehicle on 9/2/2023. I was advised that the holding deposit will be released to me within the next few days. I have been following up with Avis since and they are not cooperating. Consumers should be aware of such ****s terms as your funds are not returned asthma promise.
Helpful (0)
Replies (8)0
Replies (8)
Avis's replyOfficial
08 Mar 2023, 15:53Hi Daya,
Thank you for contacting us,
Please be advised that your bank advised that the holding deposit was released and made available for you to use, please note that when the holding deposit is released it would not come back into your account as a credit but fall back on your available balance.
Avis Team
Thank you for contacting us,
Please be advised that your bank advised that the holding deposit was released and made available for you to use, please note that when the holding deposit is released it would not come back into your account as a credit but fall back on your available balance.
Avis Team
Avis's reply08 Mar 2023, 15:53
Official
Hi Daya,
Thank you for contacting us,
Please be advised that your bank advised that the holding deposit was released and made available for you to use, please note that when the holding deposit is released it would not come back into your account as a credit but fall back on your available balance.
Avis Team
Thank you for contacting us,
Please be advised that your bank advised that the holding deposit was released and made available for you to use, please note that when the holding deposit is released it would not come back into your account as a credit but fall back on your available balance.
Avis Team
DN
Daya N's updateReviewer Update
08 Mar 2023, 16:24This what you have been telling me for the past few weeks. My bank account still reflects the hold of these funds. You were supposed to send a cancellation request to my bank, which you have not done to date.
DN
Daya N's update08 Mar 2023, 16:24
Reviewer Update
This what you have been telling me for the past few weeks. My bank account still reflects the hold of these funds. You were supposed to send a cancellation request to my bank, which you have not done to date.
Avis's replyOfficial
08 Mar 2023, 16:58We have escalated this with your bank again and we will advise with the feedback.
Avis Team
Avis Team
Avis's reply08 Mar 2023, 16:58
Official
We have escalated this with your bank again and we will advise with the feedback.
Avis Team
Avis Team
Avis's replyOfficial
09 Mar 2023, 13:36Hi Daya,
Thank you for your patience,
We had escalated your query with the bank and they confirmed that the holding deposit was released, kindly contact your authorization department who will be able to confirm the information, should the bank advise differently, please request the auth code and the amount reflecting that it is still on hold and kindly email this information to us.
Avis Team.
Thank you for your patience,
We had escalated your query with the bank and they confirmed that the holding deposit was released, kindly contact your authorization department who will be able to confirm the information, should the bank advise differently, please request the auth code and the amount reflecting that it is still on hold and kindly email this information to us.
Avis Team.
Avis's reply09 Mar 2023, 13:36
Official
Hi Daya,
Thank you for your patience,
We had escalated your query with the bank and they confirmed that the holding deposit was released, kindly contact your authorization department who will be able to confirm the information, should the bank advise differently, please request the auth code and the amount reflecting that it is still on hold and kindly email this information to us.
Avis Team.
Thank you for your patience,
We had escalated your query with the bank and they confirmed that the holding deposit was released, kindly contact your authorization department who will be able to confirm the information, should the bank advise differently, please request the auth code and the amount reflecting that it is still on hold and kindly email this information to us.
Avis Team.
DN
Daya N's updateReviewer Update
09 Mar 2023, 14:38As at this moment the amount is still being held on my bank account. I do not see qhy I should waste my airtime and call my bank when it is your job to get this amount released. Please attend to this urgently with my bank.
DN
Daya N's update09 Mar 2023, 14:38
Reviewer Update
As at this moment the amount is still being held on my bank account. I do not see qhy I should waste my airtime and call my bank when it is your job to get this amount released. Please attend to this urgently with my bank.
Avis's replyOfficial
09 Mar 2023, 15:19We have confirmed with your bank, and they advise that there is no amount still on hold in your account, should your bank give different information to what they have advised us, they will be able to assist you with the requested information for us to send a request to release, the communication we get is that there is no amount that is still on hold in your account.
Avis Team
Avis Team
Avis's reply09 Mar 2023, 15:19
Official
We have confirmed with your bank, and they advise that there is no amount still on hold in your account, should your bank give different information to what they have advised us, they will be able to assist you with the requested information for us to send a request to release, the communication we get is that there is no amount that is still on hold in your account.
Avis Team
Avis Team
DN
Daya N's updateReviewer Update
09 Mar 2023, 15:21You will need to speak to the card division to have this amount released.
DN
Daya N's update09 Mar 2023, 15:21
Reviewer Update
You will need to speak to the card division to have this amount released.
Avis's replyOfficial
10 Mar 2023, 08:29Hi Daya,
As we have previously advised your bank card division advised that the amount has been released and there is nothing we are currently holding in your account.
Avis Team
As we have previously advised your bank card division advised that the amount has been released and there is nothing we are currently holding in your account.
Avis Team
Avis's reply10 Mar 2023, 08:29
Official
Hi Daya,
As we have previously advised your bank card division advised that the amount has been released and there is nothing we are currently holding in your account.
Avis Team
As we have previously advised your bank card division advised that the amount has been released and there is nothing we are currently holding in your account.
Avis Team