LP
Louis P
1 reviews | Active since Apr 2025
24 Apr 2025, 09:42
Avis overcharges rental returns with fueling charges
Booked a rental for 2v days out of JNB airport. Vehicle returned earlier than contracted time of 10am, having driven 130km and filled at the Engen Skystop fueling station to full for the amount of R320.
Upon return, a receipt was issued including a refuelling fee of R41.74 and an additional refuelling charge of R596.71.
This is not the first time that Avis had overcharged for my rentals, particularly out of JNB.
Helpful (0)
Replies (3)0
Replies (3)
Avis's replyOfficial
24 Apr 2025, 16:42Dear Louis Paulsen,
Thank you for contacting us.
With regards to the matter you have raised, we do not see a charge for fuel being app**** to the rental. No additional charges have been billed.
A copy of your invoice will become available in 24hrs and can be downloaded from https://www.avis.co.za/your-avis/invoices-and-statements/download-invoice
Should you need anything further in the interim, please do let us know.
Thank you,
The Avis Team
Thank you for contacting us.
With regards to the matter you have raised, we do not see a charge for fuel being app**** to the rental. No additional charges have been billed.
A copy of your invoice will become available in 24hrs and can be downloaded from https://www.avis.co.za/your-avis/invoices-and-statements/download-invoice
Should you need anything further in the interim, please do let us know.
Thank you,
The Avis Team
Avis's reply24 Apr 2025, 16:42
Official
Dear Louis Paulsen,
Thank you for contacting us.
With regards to the matter you have raised, we do not see a charge for fuel being app**** to the rental. No additional charges have been billed.
A copy of your invoice will become available in 24hrs and can be downloaded from https://www.avis.co.za/your-avis/invoices-and-statements/download-invoice
Should you need anything further in the interim, please do let us know.
Thank you,
The Avis Team
Thank you for contacting us.
With regards to the matter you have raised, we do not see a charge for fuel being app**** to the rental. No additional charges have been billed.
A copy of your invoice will become available in 24hrs and can be downloaded from https://www.avis.co.za/your-avis/invoices-and-statements/download-invoice
Should you need anything further in the interim, please do let us know.
Thank you,
The Avis Team
LP
Louis P's updateReviewer Update
28 Apr 2025, 13:40Despite multiple requests to provide a finalised invoice showing that the fuel charge was removed, northing but silence was forthcoming. Furthermore, a charge of 4 times the amount quoted is shown on my banking statements as having been deducted.
LP
Louis P's update28 Apr 2025, 13:40
Reviewer Update
Despite multiple requests to provide a finalised invoice showing that the fuel charge was removed, northing but silence was forthcoming. Furthermore, a charge of 4 times the amount quoted is shown on my banking statements as having been deducted.
Avis's replyOfficial
02 May 2025, 09:28Dear Louis,
Thank you for contacting us.
Please note that we have responded to you via email.
Best Regards,
The Avis Team
Thank you for contacting us.
Please note that we have responded to you via email.
Best Regards,
The Avis Team
Avis's reply02 May 2025, 09:28
Official
Dear Louis,
Thank you for contacting us.
Please note that we have responded to you via email.
Best Regards,
The Avis Team
Thank you for contacting us.
Please note that we have responded to you via email.
Best Regards,
The Avis Team