1 reviews | Active since Feb 2026
AVIS Overcharged
I rented a Toyota Fortuner from Cape Town Airport under booking Ref 0***-ZA-1 from the 12th of December 2025 until the 9th of January 2026. The quote that I received was for an amount of R 30 608,61.
I returned the vehicle on the 6th of January 2025 as I had to return to Pretoria early for personal reasons.
I was prepared to pay the total amount of the rental of R 30 608,61 as it was not an Avis problem that I returned earlier.
I was then charged R 56 414,83 for the rental which is R 25 806,22 more than what I was quoted. Nearly double the quoted amount. I believe this difference is close to ******** and *****ing my money.
After numerous emails to their customer service (that I have had no reply on) and numerous calls to the call centre (that also takes forever) I did at least speak to a couple of people. i was always promised that it will be escalated and someone will get back to me but that never happened.
The explanation that I was given is that because I returned the vehicle on day 26 of my original 29 day rental a different daily rate was app****.
It must be noted that I did not exceed my km on the vehicle and only drove 2169 km for the period and I could have driven 5 200 km for the 26 days. So I did around 84km per day that I suppose saved the some money on wear and tear.
There was also no damage to the vehicle at all.
As I said before, the overcharged rate I think is ********, and that AVIS is the worst Company to do any business with. The one Star rating is actually to much and they should get a Minus rating.
The moral of the story is, never return your vehicle early. It would have been cheaper to park the vehicle in the parking lot and Courier the keys and parking ticket to them.
I will never rent an vehicle from the again and have already cancelled the vehicle that I booked over Easter. (for a quoted amount of R 18 456,88)
I should also mention that the day I returned the vehicle (and was in rush) the staff at returns was extremely slow and stood around chatting away a I was invisible.
The day I got the vehicle the staff was super friendly and very helpful. I still told my wife that it is just pleasure to work with people like that.
We apologise for the frustration caused. The difference in the quoted amount and the final charge is concerning and will need to be reviewed in detail.
We have noted your booking reference and are escalating this matter urgently to our billing team for a full breakdown and investigation.
We appreciate your feedback and would like the opportunity to resolve this properly.
Best regards,
We apologise for the frustration caused. The difference in the quoted amount and the final charge is concerning and will need to be reviewed in detail.
We have noted your booking reference and are escalating this matter urgently to our billing team for a full breakdown and investigation.
We appreciate your feedback and would like the opportunity to resolve this properly.
Best regards,
Please note that the rental was initially booked for 29 days on a rate applicable to that duration. As the vehicle was returned earlier than agreed, the original rate no longer app**** and the system recalculated the rental on the best available rate for the actual rental period.
We have contacted the branch manager to request that the original rate be honoured; however, this will be subject to the branch’s discretion.
Kind regards.
Best regards,
Please note that the rental was initially booked for 29 days on a rate applicable to that duration. As the vehicle was returned earlier than agreed, the original rate no longer app**** and the system recalculated the rental on the best available rate for the actual rental period.
We have contacted the branch manager to request that the original rate be honoured; however, this will be subject to the branch’s discretion.
Kind regards.
Best regards,
Thank you for your understanding. We have shared your comments with the branch and requested that they review the matter accordingly.
We will provide you with feedback as soon as a final outcome has been confirmed.
Kind regards,
Avis Team
Best regards,
Thank you for your understanding. We have shared your comments with the branch and requested that they review the matter accordingly.
We will provide you with feedback as soon as a final outcome has been confirmed.
Kind regards,
Avis Team
Best regards,
I appreciate the effort that you have done to resolve this and thank you to the Branch for passing the Credit Note..
It is unfortunate that I was forced to list this on Hello Peter before someone looked into the matter as I am sure the Call Centre could have done a better job in resolving my problem.
I appreciate the effort that you have done to resolve this and thank you to the Branch for passing the Credit Note..
It is unfortunate that I was forced to list this on Hello Peter before someone looked into the matter as I am sure the Call Centre could have done a better job in resolving my problem.
thank you for your feedback. We’re pleased to hear that the matter has been resolved and appreciate you taking the time to share your experience. Your comments regarding the call centre have been noted and will be shared with the relevant team for review.
Best regards,
thank you for your feedback. We’re pleased to hear that the matter has been resolved and appreciate you taking the time to share your experience. Your comments regarding the call centre have been noted and will be shared with the relevant team for review.
Best regards,