NZ
Ndumiso Z
1 reviews | Active since Aug 2024
16 Aug 2024, 14:52
Avis OR Thambo frustrations
On the 8th Aug I hired a car from your OR Thambo branch. I returned the car on the the 11th Aug late evening all was fine I had no issues.
Today is Friday the 16th I'm being told that I haven't returned the car I don't have an invoice for the transaction. I went to my local branch in Soweto to try resolve the matter but still finality on the matter. This level of service is unacceptable.
Helpful (0)
Replies (5)0
Replies (5)
Avis's replyOfficial
16 Aug 2024, 16:13Dear Ndumiso,
Thank you for reaching out to us.
Please provide us with your Rental Agreement number so we can be able to assist.
Best Regards,
The Avis Team
Thank you for reaching out to us.
Please provide us with your Rental Agreement number so we can be able to assist.
Best Regards,
The Avis Team
Best regards,
Avis's reply16 Aug 2024, 16:13
Official
Dear Ndumiso,
Thank you for reaching out to us.
Please provide us with your Rental Agreement number so we can be able to assist.
Best Regards,
The Avis Team
Thank you for reaching out to us.
Please provide us with your Rental Agreement number so we can be able to assist.
Best Regards,
The Avis Team
Best regards,
NZ
Ndumiso Z's updateReviewer Update
16 Aug 2024, 16:39***
NZ
Ndumiso Z's update16 Aug 2024, 16:39
Reviewer Update
***
Avis's replyOfficial
19 Aug 2024, 08:28Dear Ndumiso,
Thank you for your response.
Kindly be advised that as per the system, the branch had captured the incorrect registration number on your rental. The error has been rectified and we will furnish you with the invoice once the billing process has been completed.
We apologise for any inconvenience caused in this regard.
Best Regards,
The Avis Team
Thank you for your response.
Kindly be advised that as per the system, the branch had captured the incorrect registration number on your rental. The error has been rectified and we will furnish you with the invoice once the billing process has been completed.
We apologise for any inconvenience caused in this regard.
Best Regards,
The Avis Team
Best regards,
Avis's reply19 Aug 2024, 08:28
Official
Dear Ndumiso,
Thank you for your response.
Kindly be advised that as per the system, the branch had captured the incorrect registration number on your rental. The error has been rectified and we will furnish you with the invoice once the billing process has been completed.
We apologise for any inconvenience caused in this regard.
Best Regards,
The Avis Team
Thank you for your response.
Kindly be advised that as per the system, the branch had captured the incorrect registration number on your rental. The error has been rectified and we will furnish you with the invoice once the billing process has been completed.
We apologise for any inconvenience caused in this regard.
Best Regards,
The Avis Team
Best regards,
NZ
Ndumiso Z's updateReviewer Update
19 Aug 2024, 09:01It is astounding that I had to sacrifice my Saturday morning drive all the way to the airport to resolve this matter, if I di n't take that step you would still be calling and harassing me that I didn't return your car.No acknowledgement of inconvenience caused.
It's Monday I was promised an apology on Saturday
It's Monday I was promised an apology on Saturday
NZ
Ndumiso Z's update19 Aug 2024, 09:01
Reviewer Update
It is astounding that I had to sacrifice my Saturday morning drive all the way to the airport to resolve this matter, if I di n't take that step you would still be calling and harassing me that I didn't return your car.No acknowledgement of inconvenience caused.
It's Monday I was promised an apology on Saturday
It's Monday I was promised an apology on Saturday
Avis's replyOfficial
19 Aug 2024, 13:38Dear Ndumiso,
We acknowledge the fault committed on our end and would like to humbly apologise for the oversight.
The matter has been taken up with the branch, feedback of which will be provided in due course.
Thank you,
The Avis Team
We acknowledge the fault committed on our end and would like to humbly apologise for the oversight.
The matter has been taken up with the branch, feedback of which will be provided in due course.
Thank you,
The Avis Team
Best regards,
Avis's reply19 Aug 2024, 13:38
Official
Dear Ndumiso,
We acknowledge the fault committed on our end and would like to humbly apologise for the oversight.
The matter has been taken up with the branch, feedback of which will be provided in due course.
Thank you,
The Avis Team
We acknowledge the fault committed on our end and would like to humbly apologise for the oversight.
The matter has been taken up with the branch, feedback of which will be provided in due course.
Thank you,
The Avis Team
Best regards,