IG
Imraan G

1 reviews | Active since Feb 2011

06 Dec 2021, 10:54

AVIS - OR TAMBO - HORRIFIC EXPERIENCE

Most horrific car hire experience of my life. O.R. Tambo Avis, on a Friday, when everyone is tired, staff going home, please DONT USE THIS BRANCH. My experience, with a young child travelling with me, has traumatised the child. She has emotional trauma from the experience. I was spoken to rudely, verbally abused, threatened with a 12.5 deposit then granted a favour of a 2500 deposit. I'm not a newbie in travel. I have google photos with 700 000+ views. There must be many people that go down to the dungeon of Avis care hire at OR Tambo to find themselves being harassed in this way. Avis, don't ask me details, ask your staff directly, watch the camera footage.

0
Replies (4)
Avis
Avis's reply06 Dec 2021, 15:27
Official
Hi Imraan,

Thanks for writing to us. We apologise for your experience.

We will request the branch manager to look into the matter and revert to you. Please note that if we require further details we will be in touch. 

Avis Team
IG
Imraan G's update07 Dec 2021, 07:58
Reviewer Update
When I asked for the Manager, Thabo presented himself as the person in charge. If this is the kind of management you have in your offices, its no surprise that I was treated this way
IG
Imraan G's update08 Dec 2021, 09:17
Reviewer Update
Is Ellen a white Lady with a Red Avis Dress on, if yes, she was present at the time of the incident ?
Avis
Avis's reply08 Dec 2021, 15:37
Official
We cannot confirm who you spoke to however the complaint has been directed to the branch manager. 

Avis Team