Avis OR Tambo are rogues

Good Day, I managed to get of my invoice after renting a car with Avis 6 days ago...only to find out that the Avis branch in OR Tambo are ROUGUES. It’s my very first time renting a car with Avis and I’m so disappointed with the service.

I booked the car hire online two weeks ago for the 29 June 2018 at 10am to 1 July 9pm which was then 2 days 11 hours or 3 day Car hire which includes ****ms free costing R581 which was immediately taken out of my credit card. After fetching the car the deposit was about R1900. According to the invoice I picked up the car at 8:41am on the 29 June 2018. Which is incorrect as I picked up the car at 9:30am, I had taken a picture of the mileage as soon as I got the car. In the invoice it says I have dropped the car back on 1st July 1:54am. Which is incorrect as well as my flight was at 8:20pm and I had dropped off the car at 6.50pm. I had taken a picture after dropping the car back with a full tank of fuel. Duration according to the invoice is 1 day 17 hours which incorrect as well. The mileage after dropping it back was 22199kms and I have a picture to show the mileage. Which is incorrect on the invoice (invoice mileage showing 22791) Further more I was only give 400kms free instead of ****ms which isn’t according to the contract between Avis and Myself. According to the invoice it says I had the car for 1 day 17 hours and did a mileage of 989kms which is such *******! How can a person do 989 Kms in 2 and a half days.

I then emailed customer care after calling so many times that my phone bill has just gone higher to get my own money back from them.

The next day I finally managed to get hold of Yolanda from OR Tambo which I had hired the car from who could clearly see that there was an error on my invoice however she said within 48 hours the new invoice would be correct and after their lie expense my deposit of R1100 would be refunded. Avis refuses to acknowledge the mileage pictures I have taken.

Today I contacted customer care to tell me that the invoice was not corrected and the refund is R270 which is *******!

It’s sad to see how many customers the rob on a daily basis.

Today after 3 days...my invoice isn’t corrected. The manager of OR Tambo has not contacted me. I called back again frustrated... only to hear that tomorrow the manager of OR Tambo Avis will be in.

Avis service is ridiculous...pathetic towards South African citizens. For Avis R1900 might not be a large amount as they have to make target every month by *****ing but for us poorer people of the country it’s our bread and milk as we need it for survival.

Angry customer