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JN
James N

1 reviews | Active since Oct 2015

10 Nov 2023, 15:16

Avis - ******* or Car Renters?

We hired a car from Avis OR Thambo KY80PMGP, had no accidents or any incidents with it, returned it in perfect condition and got charged R7 000 for damages. The before and after pictures show no damage at all. We have hired many cars with them over the years and are in complete disbelief with their ********* behaviour. From the two team members we engaged with, Petrus and Sebastian it is clear that they are mandated to look for ways to make clients pay extra fees. Completely ridiculous, don't do business with Avis.

0
Replies (5)
Avis
Avis's reply10 Nov 2023, 16:55
Official
Hi James

Thank you for writing to us.

Please be advised that we will investigate the damage query and revert to you with feedback.

Avis Team

Best regards,

JN
James N's update15 Nov 2023, 04:38
Reviewer Update
Despite your response, the money was already deducted. Super disappointing service.
Avis
Avis's reply15 Nov 2023, 09:11
Official
Hi James,

We apologise for the delayed response.

We are still investigating the matter with the respective branch. 

Avis Team

Best regards,

JN
James N's update26 Nov 2023, 10:45
Reviewer Update
Hi... still no response. We will be escalating this on other forms of social media, reaching out directly to your board and the ombudsman. Shocking service.
Avis
Avis's reply27 Nov 2023, 10:17
Official
Hi James,

We apologise for the delayed response.

Please be advised that we looked into the matter and found that the damage was not preexisting on the vehicle. If it was, it would have been noted on the signed agreement.  

Avis Team 

Best regards,