OM
Omphile M
1 reviews | Active since Jul 2018
03 May 2024, 11:37
Avis online response useless
Don't waste your time writing a review about Avis & expecting a response. I wrote one on the 25th of March 2024 & they responded on the same day saying they will investigate. On the 5th of April, I asked for an update. Haven't heard from them since
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Replies (3)0
Replies (3)
Avis's replyOfficial
03 May 2024, 15:56Good day Omphile,
Thank you for reaching out to us and apologies for the delayed response.
Kindly note that you were not billed for the actual damage of the vehicle, however, you were billed for a damage administration fee.
We have escalated the matter regarding the lost property and will revert once feedback is received from the branch.
Thanks,
The Avis Team
Thank you for reaching out to us and apologies for the delayed response.
Kindly note that you were not billed for the actual damage of the vehicle, however, you were billed for a damage administration fee.
We have escalated the matter regarding the lost property and will revert once feedback is received from the branch.
Thanks,
The Avis Team
Best regards,
Avis's reply03 May 2024, 15:56
Official
Good day Omphile,
Thank you for reaching out to us and apologies for the delayed response.
Kindly note that you were not billed for the actual damage of the vehicle, however, you were billed for a damage administration fee.
We have escalated the matter regarding the lost property and will revert once feedback is received from the branch.
Thanks,
The Avis Team
Thank you for reaching out to us and apologies for the delayed response.
Kindly note that you were not billed for the actual damage of the vehicle, however, you were billed for a damage administration fee.
We have escalated the matter regarding the lost property and will revert once feedback is received from the branch.
Thanks,
The Avis Team
Best regards,
Avis's replyOfficial
06 May 2024, 09:05Hi Omphile,
Thank you for your patience.
Please note that the branch has confirmed that no bucket hat was found in the vehicle, and this was communicated to you when the enquiry was lodged.
For any further queries, please do not hesitate to contact us.
Thanks,
The Avis Team
Thank you for your patience.
Please note that the branch has confirmed that no bucket hat was found in the vehicle, and this was communicated to you when the enquiry was lodged.
For any further queries, please do not hesitate to contact us.
Thanks,
The Avis Team
Best regards,
Avis's reply06 May 2024, 09:05
Official
Hi Omphile,
Thank you for your patience.
Please note that the branch has confirmed that no bucket hat was found in the vehicle, and this was communicated to you when the enquiry was lodged.
For any further queries, please do not hesitate to contact us.
Thanks,
The Avis Team
Thank you for your patience.
Please note that the branch has confirmed that no bucket hat was found in the vehicle, and this was communicated to you when the enquiry was lodged.
For any further queries, please do not hesitate to contact us.
Thanks,
The Avis Team
Best regards,
OM
Omphile M's updateReviewer Update
07 May 2024, 09:29Thank you for the response
However, I definitely did forget my hat as it was on the headrest. When I went to check my vehicle at the panel beaters before returning the rental, I took out most of my belongings and left my cigarettes & the bucket hat as I thought I would request e-hailing services back to the panel beaters but fortunately I was told by your staff that they'll drop me off. Upon the drop off, I completely forgot the above mentioned, luckily Stephen noticed the cigarettes & matches. I only noticed about the hat when I picked my vehicle & already it was after closing hours at your branch. Also, I was told that the vehicle will not be rented out because of the damage to the windscreen, but when I went to the branch the following morning, I was told it was already rented out. So do you see the miscommunication your staff is causing?? Had the vehicle not been rented out, MAYBE the hat would still be in the vehicle. So to me, I've made a conclusion that your branch employees are ****s & *******!!
However, I definitely did forget my hat as it was on the headrest. When I went to check my vehicle at the panel beaters before returning the rental, I took out most of my belongings and left my cigarettes & the bucket hat as I thought I would request e-hailing services back to the panel beaters but fortunately I was told by your staff that they'll drop me off. Upon the drop off, I completely forgot the above mentioned, luckily Stephen noticed the cigarettes & matches. I only noticed about the hat when I picked my vehicle & already it was after closing hours at your branch. Also, I was told that the vehicle will not be rented out because of the damage to the windscreen, but when I went to the branch the following morning, I was told it was already rented out. So do you see the miscommunication your staff is causing?? Had the vehicle not been rented out, MAYBE the hat would still be in the vehicle. So to me, I've made a conclusion that your branch employees are ****s & *******!!
OM
Omphile M's update07 May 2024, 09:29
Reviewer Update
Thank you for the response
However, I definitely did forget my hat as it was on the headrest. When I went to check my vehicle at the panel beaters before returning the rental, I took out most of my belongings and left my cigarettes & the bucket hat as I thought I would request e-hailing services back to the panel beaters but fortunately I was told by your staff that they'll drop me off. Upon the drop off, I completely forgot the above mentioned, luckily Stephen noticed the cigarettes & matches. I only noticed about the hat when I picked my vehicle & already it was after closing hours at your branch. Also, I was told that the vehicle will not be rented out because of the damage to the windscreen, but when I went to the branch the following morning, I was told it was already rented out. So do you see the miscommunication your staff is causing?? Had the vehicle not been rented out, MAYBE the hat would still be in the vehicle. So to me, I've made a conclusion that your branch employees are ****s & *******!!
However, I definitely did forget my hat as it was on the headrest. When I went to check my vehicle at the panel beaters before returning the rental, I took out most of my belongings and left my cigarettes & the bucket hat as I thought I would request e-hailing services back to the panel beaters but fortunately I was told by your staff that they'll drop me off. Upon the drop off, I completely forgot the above mentioned, luckily Stephen noticed the cigarettes & matches. I only noticed about the hat when I picked my vehicle & already it was after closing hours at your branch. Also, I was told that the vehicle will not be rented out because of the damage to the windscreen, but when I went to the branch the following morning, I was told it was already rented out. So do you see the miscommunication your staff is causing?? Had the vehicle not been rented out, MAYBE the hat would still be in the vehicle. So to me, I've made a conclusion that your branch employees are ****s & *******!!